TheFork, a TripAdvisor® Company is the leading online restaurants reservation platform in Europe, Australia and Latin America, with a network of more than 80,000 restaurants worldwide, more than 30.5 million monthly visits and present in 22+ countries around the globe.

TheFork connects restaurants and diners.

Through TheFork (website and application), as well as through TripAdvisor, users can easily select a restaurant according to preference criteria (such as the localisation, type of cuisine, restaurant type and average price), consult user reviews, check real-time availability and instantly book online.

From the restaurants’ side, TheFork provides them with a software solution, TheFork Manager, which enables restaurants to optimize reservations management, streamline operations and ultimately improve service and revenues.

TheFork team aims to inspire and enable people to confidently discover, experience and share food. We operate under a shared set of values that define how we do business and how we interact with our colleagues, our partners, our customers and our food community. We strongly believe that building a diverse workforce of people from all walks of life helps us have a richer, more vibrant, more successful workplace.

As a Business Analyst, your main role will be to improve our customer satisfaction while reducing the fraud generating by restaurants and users. Dedicated to the Quality, Compliance & Fraud team, you will work in collaboration with Sales, Customer Operations and Product teams of the group.

What you will do:

• Manage and prioritize efforts & projects to reduce the irritants generated by and to b2c & b2b users (diners & restaurants), by efficiently running and coordinating global projects.
• Run existing fraud projects to detect and catch b2b & b2c fraudsters.
• Lead analysis and manage projects focused on Customer Satisfaction & Fraud, in order to measure performances, help improving processes, or increasing agents' productivity
• Generate insights from large datasets to support decision making
• Provide insights and analytical support to different stakeholders and the team to support effective business decision-making
• Assist with ad hoc queries and provide analytical support to our fast-growing business
• Scale processes/projects
• Build strong relationships with other departments and countries of the group

Who you are: 

• 2/5 years of experience in an analytical role (ideal backgrounds include: a similar business analyst role at a web company, a data-based consulting role, or other data strategy type positions)
• Master’s Degree of a Business or Engineering School
• Data lover with excellent Excel and SQL skills as a prerequisite (Tableau is a plus)
• Excellent analytical skills involving data analysis, leading to business recommendations
• A great team player able to work effectively with different international teams
• Proactive with ability to work independently in a fast-paced environment
• Excellent communicator and facilitator with good spoken, written and presentation skills
• English and Spanish fluent (French would be highly valued)

 

What can we Offer

• Permanent contract
• Competitive fixed salary
• Ticket Restaurant
• Interesting discount in private health insurance
• Compensation for practicing sports in any gym in Barcelona
• International working environment
• Well-being activities and benefits (massages, fresh fruit, free snacks, team-building events, etc

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