We’re growing rapidly, and with this comes the need to create a scalable and reliable Support Service solution. The Support Service Representative’s role is to manage, define and implement a Kitchen care solution for Taster. The role will have to resolve queries whether from our Corporate Kitchens or Kitchens under Licence, in a range of languages (French and English mandatory, Spanish is a plus).
It reports to the Head of Kitchen Operations and interacts with all departments of the company (marketing, supply chain, tech, etc.).

RESPONSIBILITIES

Kitchen Support

The overall objective is to ensure that the Kitchens can operate as smoothly as possible during the lunch & dinner shifts to allow the Kitchen teams to focus on the dish preparation and achieve their objectives of Revenue growth & Customer satisfaction.

• Ensure all Kitchens are live on the delivery platforms during shifts (Deliveroo, Uber Eats, etc.)

• Monitor and support Kitchens during shifts regarding any issues:

• Opening tablets

• Items availability (out of stocks, etc.)

• Menus mistakes

• Delivery platforms issues

• Communicate with the Kitchens through professional tools provided (Slack, phone, etc.) in order to solve any live topic

• Manage Kitchens informations within internal tech tools & external delivery platforms hubs provided regarding:

• Kitchen informations

• Opening hours

• Tablets identifications

• Menus

• Collect, deal and track with the customers refunds from delivery platforms to save most of the requests

• Share insights on critical and/or frequently occurring issues with Taster’s Ops and wider management team (tech, ops, supply, marketing, brand management, etc.)

• Gather feedback from restaurants regarding the tools used and liaise with the right team (tech, ops, supply, marketing, brand management, etc.) to raise the points and contribute to improve it

• Raise any operational topic to the right team (food quality, hygiene, delivery platforms, staff, facilities, etc.) in order to guarantee smooth operations

• Interact with delivery platforms (Account Managers, Customer Support, etc.) by raising and solving all issues met (tablets, menus, etc.)

• Help and support Taster restaurants to better understand the usage of tools provided (One Tablet, One Source, etc.)

• Ensure smooth relationship with delivery platforms (Account Manager, Customer Support) to fix any bug happening about:

• Menus discrepancies (prices errors, wrong descriptions, etc.)

• Tablets issues

• Couriers issues

While Taster will be growing the missions of this role will evolve.

KPIs

• Amount of delivery platforms refunds saved
• Global Rating of the company
• Qualitative : efficient and smooth interactions with all internal & external stakeholders to convert all issues into solutions

YOU

• Strong communication skills
• Ability to think strategically and to lead
• Critical Thinker
• Analytical & problem solver
• Accurate Record Keeping
• Reactive, transparent, organized, generous
• Knowledge of Workplace Health and Safety Laws
• Awareness of industry’s latest technology trends and applications
• Advanced troubleshooting and multi-tasking skills
• Customer service orientation
• BS degree in Business Administration or related field
  *

What Taster Offers:

The chance to join the fastest-growing food start up backed by Top Venture Capital firms o Opportunity to unleash your creativity in a dynamic environment surrounded by highly driven, inspiring teammates and accomplished mentors
Paris based offices, plus your pick from the Taster menu every week!