Táto pozícia už nie je k dispozícii.

Senior Community Manager NA

Zmluva na dobu neurčitú
Miami
Plat: Neuvedené
Žiadna práca na diaľku
skúsenosti: > 2 roky

Shadow
Shadow

Máte záujem o túto ponuku?

jobs.faq.title

Pozícia

Popis pracovnej ponuky

Since 2015, Shadow helps you remain free from your hardware constraints and allows you to benefit from the best of PC through the Cloud.

You can work, create and play everywhere and at any time.

As a pioneer and creator of one of the first high-end cloud PCs, we believe making high-powered tools easily accessible will help people achieve extraordinary things

Our company is growing. Fast. In 5 years, we’ve gone from a small startup based in a Paris apartment to an international team of 150 people servicing tens of thousands of users. And we keep on expanding into more countries and launching more innovative products.

But Shadow is primarily a company based on its people. Where each individual makes a difference by trying to make the impossible possible.

Our ambitions are sky-high to forever revolutionize the way technology is used, so if you want to join us on this great adventure, we’d love to have you on the team!

We are actively looking for our next North America Senior Community Manager!

Your role:

On the front lines regularly interacting with Shadow’s English-speaking community (U.S., Canada and UK markets), as community manager, your main missions will be:

- Work closely with our support, product and developer teams to engage, educate and rally the community around the product and company vision

- Track and surface hot topics discussed within relevant platforms, and collaborate with our volunteer moderator team

- Monitor relevant social media channels and create regular content

Your goals:

- Adapt, create and publish content on social networks (Twitter, Facebook, Instagram, LinkedIn, etc.);

- Interact and engage with community channels (Discord, Reddit, Forum, etc.);

- Publish regular product and company updates on relevant channels;

- Write a bi-weekly newsletter;

- Manage and engage with a team of volunteer mods;

- Work cross-functionally with support, product, and development teams to improve feedback flow;

- Report on weekly KPIs with regular analysis to improve future actions.

Your profile:

You do not recognize yourself in 100% of the criteria below? Send your CV anyway! These are not all mandatory: Your passion, your curiosity, and your motivation will help us to make you grow ;)

- You've got a degree in marketing, communications, journalism, or a related field;

- You have past community management and social media experience with at least 2-3 years in a similar role;

- You are fluent in English with strong writing skills and attention to grammatical detail;

- You have a great ability to interact with customers and handle conflict;

- You have a strong knowledge of the gaming and tech markets;

- You own a strong knowledge of the popular social media platforms (Twitter, Discord, Instagram, YouTube, etc);

- You are highly organized and able to effectively manage multiple projects at once.

Your recruitment process:

We will set up a 30-minute call with our recruitment team to get to know you better. If we both (you and us) feel it’s a good match, you will meet:

1) Victor or Paul-Tristan, our Country Managers and Jonathan, our US Community Manager

2) Yannis, our Shadow Business Unit Director and Thomas our Head of Communication

Don't wait any longer, join us! 

At Shadow, we are committed to building and fostering an environment where our employees feel included and heard. ​​We promote diversity where individual differences are recognized, valued, and respected in order to develop the full potential and strengths of everyone. Be yourself, all are welcome ;)

Chcete sa dozvedieť viac?