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Trust & Safety Team Lead (Flex/Remote)

Iné
Paris
Plat: Neuvedené
Úplne vzdialený

Scaleway
Scaleway

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About the job

As Trust & Safety Team leader, you will be the main point of contact for Specialists to help them ensure our clients’ security.

Working closely with the Analyst and Advanced Teams, you will be responsible for production, oversee your team and the progression of their KPIs. You will show a solid knowledge of production management, just-in-time news monitoring, abuse management, and fraud prevention.

As team leader, you will show excellent people skills and exemplary teaching abilities. You are proficient with such everyday-use tools as: ticketing, databases, Jira, Redash, PSP tools.

Minimum qualifications

  • Precise/Organized
  • Excellent people/communication skills
  • Inquisitive/constantly monitoring
  • Quick to respond/to adapt
  • Teaching abilities
  • Very good command of English and French
  • Responsibilities

  • Manage production and the objectives defined for your team
  • Ensure the implemented procedures are respected and updated
  • Monitor your team members’ skill improvement 
  • Analyze the various business KPIs
  • Manage and accompany a team of three to four Specialists
  • Prepare business reports
  • Moderate Product, Specialists, and other teams
  • Prevent risks by implementing appropriate measures or new procedures
  • Make sure your team is available and on schedule
  • This position can be either: 

    - Based in our offices in Paris or Lille (France), partial/full remote is possible

    - Fully remote in Europe

    #LI-Remote, #LI-Hybrid 

    We treat every candidate equally in our recruitment process. Even if you don't meet 100% of the job’s requirements, we encourage you to apply and tell us why you would be a good fit!

    Questions about this job? Nathalie Tourbay, our Recruitment Team Lead, would be happy to answer your questions.

    👉Scaleway is a #singular place and we’re looking for #singular people. If you like what you see here and you’ve got a story to tell, we’d love to hear from you.

    About Scaleway

    Scaleway, leading multi-cloud service provider for startups and cloud-native projects is catering to the global market with the essential mix of cloud computing resources that is flexible, cost effective, reliable, secure and sustainably powered.

    Scaleway is one of the few European providers to have full ownership over its stack, with no dependence on three levels: data center design and operation, hardware and software infrastructure, IaaS and PaaS. Scaleway has a daring approach that challenges the status quo, its ecosystem is designed to leverage market standards to make things simpler: S3 compatibility, a rolling up-to-date Kubernetes and Terraform support.

    Scaleway is constantly growing around the world, and currently serves hundreds of thousands of clients in over 160 countries. Scaleway’s services are deployed via six data centers located in three regions: Paris (France), Amsterdam (Netherlands) and Warsaw (Poland).

    We are committed to creating a diverse environment. All qualified applicants will receive consideration regardless of race, color, religion, gender, gender identity or expression, sexual orientation, marital status, citizenship, disability, age, or veteran status.

    Find out more about working with us on Scaleway’s Career Page.

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