We are looking for a Trust and Safety Specialist to strengthen our current team with your knowledge analysis skills.

Our Team
As a Trust and Safety Specialist, you’ll work in many areas: security alerts (Spam, Phishing, Malware etc.), security (Bruteforce, ScanPort etc.), risk (fraud etc.), and legal and regulatory matters (LCEN - law for confidence in the digital economy, DMCA, copyright, libels etc.)

You will analyze clients’ accounts to identify fraudulent activities and establish profiles to communicate to technical teams whose role it is to improve automated processing tools and perform analyses on the various documents.

You will be responsible for our clients’ accounts and our infrastructure’s security.

You will monitor our network’s reputation to solve incidents, alerts and clients’ issues.

Main Missions

• Dealing with a high number of security alerts
• Analyzing accounts and payment methods
• Implementing the general terms and conditions of sale, and providing precise and reliable information to our customers
• Identifying trends in security alerts and fraudulent activities upon which you base your recommendations
• Ensuring that the reputation of our IP addresses is monitored, and taking action in case IP addresses are blocked
• Managing and monitoring LCEN and DMCA requests
• Interacting with the various stakeholders surveilling copyright infringements
• Managing the procedures associated with each agent (ALPA, NAGRA, etc.)
• Deciding whether a client is eligible for quota increases or access to additional services

About You

• Autonomy and teamwork
• Inquisitiveness, reliable analyses, cross-checking
• Observation and flexibility
• Good stress management, multitasking
• Solid anomaly analysis and problem-solving skills, logic
• Solid ability to collect, analyze and summarize essential information for business management on a daily basis
• Reactivity and adaptability to procedural changes
• Offering recommendations in connection to security alert checks
• Organization and attention to detail while managing and monitoring LCEN and DMCA requests
• Ability to determine whether a client is eligible to quotas or additional services
• Good customer service skills, able to reassure and guide clients during the problem-solving process
• Fluent English and French.

You recognize yourself by reading these lines and you want to join a young, innovative, growing company where it is good to work?

Then don’t wait any longer and join us :)