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Technical Support Engineer F/M

Zmluva na dobu neurčitú
Paris
Plat: Neuvedené
Žiadna práca na diaľku

Pricemoov
Pricemoov

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Pricemoov is a pricing solution whose mission is to empower revenue managers in the optimization of their margin and income through a better management of their prices, 

We've combined our unique pricing expertise and advanced data analytics processes into the simple - yet powerful - Pricemoov Platform which assist our customers in their day-to-day lives and help them capture revenue gains through enhanced pricing strategies.

With a team of 45 and backed by international VCs, we're very well positioned in the pricing software market and maintain huge growth ambition!  We opened our office in New York City in November 2021. At the end of 2022, meet with the opening of Singapore and we will exceed 100 employees! Join our team we are hiring!

You will

  • Ensure our customer's technical requests are resolved
  • Partner with our Customer Success Team to improve our support process
  • Test and verify technical issues, reproduce faults
  • Investigate events such as alerts from our Monitoring tool - Datadog
  • About you

  • You have Bachelor's degree or MS degree in computer science
  • You have at least 2+ years of experience as a technical support specialist or similar role
  • You are Technically savvy and like solving technical problems.
  • You are fluent in python and have good knowledge of SQL
  • You have excellent written and interpersonal skills
  • Proactively communicate issues and keeps the team informed
  • You are independent and accountable
  • You have strong empathy for customers
  • What we offer :

    - An opportunity to join a fast-growing start-up already between Paris and New York City (Singapore, end of 2022),

    - A culture of continuous learning with training throughout the year,

    - Workshops on different themes throughout the year, quarterly seminar (when the situation permits),

    - Great location: work either from our office in the heart of Paris or remotely,

    - Alan health care, Swile luncheon voucher, 50% of your transportation,

    - Bicycle kilometers are compensated.

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