WHO ARE THEY ?👀

Partoo is a B2B SaaS scale-up who is committed to helping local businesses, large companies or SMEs to get closer to their customers. To do this, they have developed an all-in-one platform and different solutions that revolve around 3 value propositions: Get Found, Get Chosen and Get Clients.

Through these 3 propositions, they have developed several products that adapt to changes in the customer purchasing journey:

🔎 Get Found

Presence: Synchronize store information on main platforms (Google, Facebook, Waze, etc.), directories and GPS.

Store Locator: Help customers find the store that’s right for them with up-to-date local data and dedicated filters on retailer websites.

Social Media: Manage posts on Facebook, Google, Instagram, etc.

🎯 Get Chosen

Review: Centralize, reply to and analyse customer reviews received on Google and Facebook.

Booster: Get additional positive reviews on Google through SMS and QR codes.

🫱🏼‍🫲🏽 Get Clients

Messages: Centralize and reply to all chat messages received via Google Business Messages, Messenger and soon also via Instagram, WhatsApp, etc.

Some key figures 🗝

--> Happy at Work label and the best Glassdoor rating in the French tech environment 4.9/5 with more than 200 reviews ️️️️️⭐️⭐️⭐️⭐️⭐️

--> 400+ happy employees, 36 different nationalities, offices in Paris and Barcelona 🚀

--> They manage 200,000 points of sale and work cross-functionally with +650 chains (Carrefour, Generali, Toyota, Decathlon, Essilor, etc.) and +4,000 SMEs in around 100 countries.

ROLE & IMPACT 💥

Leader in France, Spain, Italy and Portugal, Partoo is expanding across MENA and extending its impact on the visibility of point of sales. We want to strengthen our CSM MENA team to provide our international clients with the best experience possible. Customer support and satisfaction are our top priorities!

MISSIONS 🔥

Guide clients throughout their Partoo project.

Provide training on the platform and new features of Google Business Profile for the headquarters and local branches.

Monitor key performance indicators with quarterly presentations.

Project management to demonstrate the value of the Partoo solution to the client.

Annual business review to assess the project and recommend optimizations for the coming year.

Renewal of existing clients.

Expand the portfolio through the sale of additional products (upsells/cross-sell).

Report feedback and bugs to Product and R&D teams.

Collaborate with product teams to enhance the Partoo product.

Continuously improve processes for collective efficiency.

Propose new projects within the team.

IT'S A MATCH 🎯

RECRUITMENT PROCESS 🛠

À compétences égales, ce poste est ouvert aux travailleurs et travailleuses en situation de handicap ou assimilés au sens de l’article L5212-13 du Code du travail. Partoo s’engage en faveur de la diversité, l’égalité professionnelle, l’emploi des travailleurs handicapés.

With equal skills, this position is open to disabled workers or those considered to be disabled within the meaning of Article L5212-13 of the French Labour Code. Partoo is committed to diversity, professional equality and the employment of disabled workers.