⛳ Responsibilities

• Handle the company communication with our users and customers (newsletter, product launches/updates, support)
• Proactively manage and nurture customer adoption, retention and guide our users to their defined outcomes of success
• Contribute to building a self-served product with best-in-class activation/engagement rates
• Be the voice of the customer and advocate on their behalf to drive product development
• Help build trust and ensure a white-glove approach in a space where support is inexistant
• Upsell debit cards and accounts to existing users and then onboard enterprise-grade ones (if that’s the direction we’re taking)
• Hiring date: asap to start in Q1 22 and contribute to turning the product into full self-serve

🏅 Requirements

• You have 2+ years of experience in customer success in a high-growth, B2B startup environment.
• You have prior experience with self-served SaaS BtB products
• You have prior experience building a high-performing customer success funnel
• You have prior experience scaling a customer success team (1 junior to be hired in 2022)
• You like people. Managing customer relationships can be tricky, especially when things aren’t going as planned. We’re looking for someone who can de-escalate situations and put themselves in our customer’s shoes.
• You have outstanding written and verbal communication skills
• You’re highly organized and have data-driven project management skills

🌟 Nice to have

• Prior crypto/fintech experience
• Prior crypto/fintech experience
• Experience implementing customer journey programs using Intercom, Hubspot or other campaign management software

🎁 Benefits

• 25 paid vacation days a year
• Unique access to the YCombinator and eFounders network
• Challenging work experience building next-gen banking with a frontier tech
• Fast-learning environment, entrepreneurial and strong team spirit
• Tools of your choosing
• Stock options
• US-based - completely remote - East cost (especially NYC) is preffered
• Regular offsites in France (in Paris and outside)