Ricardo is the analytical guy. He started as a mathematician and then evolved into a researcher in Artificial Intelligence. He has worked on many R&D projects, for institutions such as the French Atomic Energy Commission, CNRS or Sony. He holds a PhD in Pure Mathematics and he likes the word "arrebol".
For many years at software publishers, Cécile has held a wide variety of technical positions (support engineer, trainer, pre-sales consultant, data integration architect, ...) around BI and data integration, before deciding to focus on what interested her the most in all these roles: listening to customers.
She turned to the position of Customer Success Manager and, after working for a large group, she chose to join Miuros to support their growing clientbase.
Miuros believes that the future of customer service will evolve beyond problem-solving and will demand a more personalized and effortless approach for all.
Miuros seamlessly integrates with existing Customer Service Management technologies (Zendesk, Freshdesk, Saleforce) to bring customer service data to life and get actionable insights to streamline operations — and empower the whole company to create an outstanding customer experience.
Backed by an investment of more than 2.2 million euros, Miuros is growing internationally with customers all over Europe and the US.
Thanks to its real domain expertise, its close collaboration with research labs and its deep expertise in Artificial Intelligence and Natural Language Processing, Miuros is recognized by Customer Service experts for solving real life problems.
Miuros is looking for team players who like to support others and don’t fear the shaky startup environment. Miuros’ DNA is European, English is their official language not only because of the multiple nationalities in the team, but also because it is growing internationally, from the ground up.
At Miuros, one of the co-founders is Spanish and lives in Lyon, the other one is Italian and lives in Spain and the third is a Frenchman that just came back from Berlin! Similarly, the whole team is composed of people from various parts of the world: France, England, USA, Russia and even Finland.
With offices in Paris and Lyon and with some members working remotely, the team never miss an opportunity to meet up regularly and share good times altogether!