Your missions

As a Technical Consultant, you will be responsible for being the first touchpoint with our active users. This means you’ll have the responsibility of :

• Qualifying signed-up users to segment their use cases and identify who we should reach out to provide help;
• Reaching out to our active users, doing custom build work and participating in Discovery Calls to help them successfully address their problem and turn them into product advocates or paying customers;
• Collaborate with the commercial team in realizing performances studies or benchmarks and present those to prospects or customers.
• Training our indirect channel partners or our clients’ and prospects’ teams to use the platform

The main tasks will include:

• Qualify inbound Product Qualified Lead (PQL) to understand

  • whether we should spend time and resources getting in touch with them and
  • who in the team should be spending time to onboard or convert them (you, an account executive, a solution engineer, …);
• Reach out to relevant PQLs to qualify their use case, help them set it up, and turn them into successful users and product advocates;
• Train our Indirect partners or our Clients and Prospects teams to the use of the platform
• Master the product, you will be impersonating the perfect “Product-person user” of our platform
• Contribute to the ongoing structuring of the team and processes by writing best-practice content or suggesting improvements for processes;

About you

• You have an engineering background with experience in the software sector;
• A first experience in a BtoB environment is a plus;
• Ideally, you have an experience in an API editor or IA editor (NLP, computer vision);
• No need to speak French, you are though English fluent or native;
• You have an ability to understand the operational constraints of a software editor (roadmaps, user experience, data processing, checks and business rules, …);
• You are able to understand and enunciate complex things;
• You can easily synthesize and rephrase complex ideas;
• You know how to create bond and trust in an interpersonal exchange;
• You are good in active listening;
• You have empathy for a developer/product person and the way they work;
• You have a strong intellectual curiosity;

1 - HR screening : a visio/phone interview with the recruiter (30/45min)
2 - Meeting with the COO (30min)
3 - Case study restitution
4 - Meet with CEO and other team members (1h)