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Mars Czech

Mars Czech

Customer Service Representative CZ&SK

  • Permanent contract 
  • Praha

The company

Mars Czech

Mars Czech

  • Consumer Goods
  • From 250 to 2000 employees

The job

Customer Service Representative CZ&SK

  • Permanent contract 
  • Praha

This position was filled!


When you say Mars, most people will recall the delicious chocolate bar filled with caramel. However, only a few are aware that Mars portfolio includes, for instance, the Orbit gum, Uncle Ben’s rice and sauces, or Whiskas and Pedigree pet food. Ever since 1911, when Frank C. Mars first created candy in his kitchen, quality has been a top priority for Mars. The company does everything to be proud of the mark it leaves in the world. And that’s one of the reasons why Mars sometimes prioritizes other than strictly business decisions.

Job description


Main purpose of this position is to perform order to cash business process in a customer centric way, to be the partner for sales and the advocate for customer in the business. Effective information flow for both internal and external customers and overall customer satisfaction with the provided services and support needs to be ensured.


Key responsibilities: Business processes

  • Order capture (a list of customers depend on current split within Customer Service) via different channels (EDI, fax/mail to EDI, fax, email)
  • Processing of standard orders/free goods orders while complying with all agreed conditions
  • Responsible for the administration of delivery notes and invoices
  • Issuing credit and debit memo to customer in case of any discrepancy
  • Managing returns and refusals from customer
  • Follow special requirements for deliveries
  • Cooperation with Finance in terms of credit control
  • Collaboration on period closure
  • Preparation of requested CS KPIs reports


  • Daily communication with:
  • Customers
  • Sales Department
  • Supply Chain
  • 3rd Party Logistics Provider


  • Regular reports creation

The main KPI´s:

  • Perfect Order (Invoice Accuracy, Orderfill, On Time)
  • Customer Casefill


Recommending improvements for minimizing credit notes, maximizing Perfect Order target, Invoice Accuracy target, Customer Casefill. q Input to Customer Service Manager for periodical reporting q Agree with customers on effective ways of working Providing input and recommendation to sales force on how to improve the ways of working with customers.


Supply Chain Team - Daily- Regular contact with the team on the operational topics (stock availability) Customer Service Manager- Daily - KPI development, escalating issues

Sales Department - Daily - Regular contact to ensure product deliveries are in the required quantity, quality and on time.

Finance - Daily - Regular contact with Credit control

Customers - Daily - Ensuring customers satisfaction with provided services, resolving issues.

3rd Party Logistics Provider - Daily - Regular contact on the operational level 

What you can gain

  • Company laptop
  • Flexible working hours
  • 1 day of home office per week, after trial period
  • Meal vouchers
  • 5 sick days
  • 25 days of vacation
  • Life and disability insurance
  • Pension plan
  • Multisport card or sport vouchers
  • Annual variable bonus
  • Pet friendly office

Preferred experience


  • Native Czech or Slovak
  • Advanced English
  • Communication skills
  • PC / SAP (Atlas) skills
  • Team Player

Mars Czech

Mars Czech

Customer Service Representative CZ&SK

  • Permanent contract 
  • Praha
Questions and answers about the offer
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