Back Office - Fraud Officer


Back Office - Fraud Officer

  • Zmluva na dobu neurčitú 
  • Bordeaux




  • Mobilné aplikácie, Bankovníctvo
  • Od 50 do 250 zamestnancov

Pracovná ponuka

Back Office - Fraud Officer

  • Zmluva na dobu neurčitú 
  • Bordeaux

Who are they?

With over 5 million active users and an impressive 5,000 new customers joining every day, Lydia aims to become one of Europe’s leading financial services organisations.

Founded in 2013, Lydia has been recognised as one of France’s most promising start-ups through its recent inclusion into the “Next 40” ranking.

After raising €112 million from investors in 2020, we have plans to accelerate our international deployment while continuing to offer additional innovative solutions in Europe. From top-security contactless mobile payment to a wide array of app-based services, Lydia puts its clients at the centre of the digital experience.

Want to know more about Lydia?Company culture, teams, technical stack, jobs... Let's go for an immersion!
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Job description

What you will do:

  • Prepare the customer claim files and handle the resolution of cases for disputed transactions related to the Lydia card;

  • Manage the customer relationship (by email or by phone) when second-level investigations and analyzes are required to refute or confirm a suspicion of fraud;

  • Support our operational teams on second-level fraud escalations;

  • Prioritize the incoming customer requests transferred by cross-functional teams (Customer Care, Debt Collection, Compliance, etc.) to the Fraud team;

  • Participate actively in the implementation and development of internal fraud back-office procedures;

  • You are in the right place if :

  • You have an excellent written and oral command of French and English

  • You have top-notch organizational skills and are capable of prioritizing daily tasks in an autonomous way

  • You care deeply about delivering a user experience of the highest level, no matter the circumstances

  • You are proactive and always ready to optimize your working methods and tools

  • You are committed to protecting a community of users and becoming an active force in the fight against new fraud schemes

  • And it’s a plus if :

  • You have a first experience in a customer-oriented position or similar that enabled you to develop the aforementioned skills (internship or permanent contract)

  • You are keen on new technologies and/or passionate about FinTech

  • You use Lydia every day and are familiar with the product

    Please note that this position is also available for the people who wants to work in our Bordeaux, Nantes or Lyon offices.

  • Lydia


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