Key Responsibilities 

• Manage multiple client supervision simultaneously
• Monitor user adoption of the platform
• Create and maintain a trustful relationship with existing customers through regular points depending on the type of follow-up
• Support customers in dealing with their anomalies by making the link with the support and product teams when needed
• Initialize and coordinate the interventions of LumApps project managers and product experts (PM or PO)
• Lead and execute action plans with customers for continuous improvement of the platform and adoption
• Focus on a “use cases” approach to get users on board
• Work closely with account managers to identify needs that require a “renew”, an “upsell” or a “cross-sell”
• Follow-up customer’s evolution needs to Lumapps product teams
• Keep the existing customer database up to date
• Ensure reporting on activities and income

Skills

• 5+ years of enterprise software or SaaS account management experience with a demonstrated track record of success
• Familiarity with sales cycles in competitive markets
• Be able to proactively communicate with customers and with internal teams
• Manage a reliable reporting on activities and revenue
• Motivation to make our customer successful in the usage of our solution to build a success-drive growth
• Be able to share cultural values of the company
• A high level of autonomy in a fast growing environment

Why join us?

We are a talented team that is committed to success. Being part of the team means working together to achieve our shared goal. We will always recognise people who can say what they think and do what they say. And we will allow you to be constantly evolving. We offer a great working environment and the opportunity to join an exciting, growing, well-funded company with great opportunities to learn, develop and succeed.