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Customer Success Manager - South EMEA - Intern

Stáž
Bordeaux
Plat: Neuvedené
Úplne vzdialený
skúsenosti: < 6 mesiacov

Livestorm
Livestorm

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Pozícia

Popis pracovnej ponuky

Livestorm’s CSM Team is a group of dynamic and client driven professionals who play a key role in the onboarding and retention of Livestorm’s Enterprise accounts.

As we continue to establish ourselves as a market leader in the video communication market and building long term partnerships with our clients, we are looking to expand our Team and bring on an experienced customer success professional who will be in charge of onboarding, retaining and nurturing our customer portfolio. We work alongside the Account Management Team to drive adoption and user engagement and account growth.

You will report to our CSM Team Lead and Senior CSM Manager, and will closely collaborate with all our Teams (Marketing, Sales, Customer Care, Product and Finance) to drive maximum value and success with existing customers.

While Livestorm has headquarters in Paris, we are a remote-first company. As a matter of fact, Stormies are located between France, Germany, Greece, Mauritius, Spain, USA,... so we are looking for the best talent, no matter where you live.

Mission: 

In this role, you will:

  • Support our CSM team by managing our Tier 1 clients
  • Help improve our processes and select the right tools in order to help the team improve its global efficiency.
  • Be the point of contact and trusted partner for the clients
  • Be in charge of customer onboarding and implementation
  • Manage our weekly Livestorm Client walk-in sessions
  • Conduct yearly business reviews with the client to build long term partnerships
  • Partner with the Sales and Customer Care teams to ensure an exceptional customer experience
  • Partner with the product team to provide detailed and actionable feedback to the team
  • Work closely with the Account managers to manage your customer portfolio, understand their KPIs and challenges
  • Work with the department head to execute and improve the success strategy

Preferované skúsenosti

For this Customer Success Intern role, we are looking for someone with the following experience:

  • A 3 to 4 years post-bachelor ( convention de stage needed)
  • You know what to say and more importantly, how to say it in French and English (Another language like Italian or Spanish would be a huge plus)
  • Interested in software, tools, and processes,
  • Willing to get your hands dirty and dig into the details
  • Willing to carry multiple hats
  • Excellent organisational and communication skills
  • Experience with a technical product or with webinars is a big plus
  • Excellent communication and problem-solving skills
  • Flexible and agile in adapting to quick changes in a startup environment
  • The ability to work individually and collaborate within a team environment to achieve set goals: you are a team-player
  • Your key assets: Self-motivation, Strong work ethic, and Ownership

Moreover, we are looking for someone who can work in the Paris timezone (we accept a time difference of 2 hours maximum)

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