Our customer support team is one of our biggest strengths of lempire 💪 because we attach great importance to supporting users and we want to maintain a relationship of trust.

Mission

You will be the interface between the support team and the developer team.

• Help our customers to use lempire product (lemlist, lemverse, …) successfully

• Investigate and triage/reproduce bug to help our support & dev team

• Do training to the support team

• Report and organize feedback from our customers so that the developer team can focus on creating the most important features

• Suggest ideas for improving the user support process and experience

• Proactively share ideas and best practices to find new ways to contribute to the continued growth of lempire

🎁 What we offer you

💰 38K€ - 48K€ + bonuses

⛺️ Where you live, and work is totally up to you – we do have an office in Paris if you enjoy life at the office 🇫🇷

📈 Profit sharing: When lempire wins, all team members share the profits

🌈 Self-Care Days: Unwind and recharge with a dedicated day each month for personal activities.

🩺 Alan Blue: Comprehensive 100% premium medical coverage for you and your family

🧠 Alan Mind: Premier mental health service

🍽️ Swile Meal Tickets: Enjoy daily meal tickets to fuel productivity

🚌 Navigo Card: Seamless commuting with a 100% covered Navigo card

🏡 Full-remote Work Setup: A well-funded home office budget to ensure seamless remote work

🤓 Bat(wo)man fund: Your dedicated budget for learning and development

💻 Gear: Get a laptop + tools and equipment you need for your job

✈️ Team building: We all meet once per year at really cool places around the world (you can check our video here ;) )

• You speak English perfectly. We’ve all been working remotely since day one and the whole support team speaks English. The product team is French, so you need to have good professional French too

• You have at least one year of experience in technical customer support

• Experience in DNS management, server management, user management, and service configuration is highly appreciated

• You have knowledge in web development (JS / DB / HTML / Liquid syntax / …) and willing to learn more.

• You have a detective soul and love to find creative ways to solve problems in the shortest possible time

• You like to hack and dig the code to find the little beast

• You like to solve problems and you like to learn new things

• You are a doer. You know that “done is better than perfect”

• You are adaptable and like to work in a team

In your message, put the word watermelon to show us that you are rigorous and that you have read this job description to the end.

1. Chat with Isabella, our Talent Acquisition Manager

2. Interview with Mickael, our CTO

3. Technical test in 2 steps

4. Interview with our COO