French #Fintech Lemonway is a European accredited Payment Institution for the new economy and operates over 29+ countries.

Lemonway processes payments for marketplaces and crowdfunding platforms, by providing duly compliant payment services: KYC, crediting, fraud detection. We also secure funds and payments through a high-standard and high-performing product fully adaptable to our customer needs.

Join a hyper-growing and exciting company that brings one of the most powerful payment factory into a booming market:

• 100+ motivated and talented employees
• Shape the future of payments and work in the heart of the new digital economy
• Be part of a supportive, knowledge-sharing team that empowers every single talent to reach their full potential
• Work in a Tech and dynamic environment
• Headquarters in Paris downtown with a nice working environment

In a context of strong growth, Lemonway is improving its internal processes by generalizing integration and continuous deployment and wants to strengthen the production team in charge of the technical infrastructure by adding a level 2 support dimension. In order to support these teams, we are looking for an API Support Engineer that will be part of achieving the Client Success OKRs. reporting to the Head of Customer Success and Client Implementation you will be able to improve customer experience in collecting feedback from our clients but also providing them content like FAQ.

RESPONSABILITES

In this role, you will be responsible for :

• You will be responsible for managing 1st level API technical support, in collaboration with the Customer Success and IT teams

• You will be in direct contact with customers, and responsible for the resolution of their incidents via our ticketing system

• Establish the root causes of incidents (RCA) and communicate them to the development teams

• Asses together with client success and IT production teams to assess recurring problems

Technical Skills

• Have the ability to consume API through Postman or Swagger

• Familiar with the Json Format

• Ability to read logs through Kibana

• Development or SQL skills is a plus

• Fluent English and French mandatory

Soft skills

• You demonstrate strong analytical and problem solving skills;

• You proactively take charge of problems and resolves them;

• You pay attention to detail and have good communication skills

• You are able to document technical processes in clear and concise way

• Experience working with cross-functional, cross-departmental and virtual teams.

Background

• Good knowledge of computer networks and main OSes (Linux, Windows )

• Knowledge of common databases (MySQL, SQL Server, Maria DB, etc.) is a plus

WHAT’S IN FOR YOU

• Location - super headquarters based in central Paris (Silicon Sentier) 🗼
• Flexible working environment and Remote Policy 🏠
• Enjoy your food allowance with a Swile card 💳
• 50% reimbursement of your Navigo or Velib pass 🚅
• Health Insurance 👩‍⚕️
• 25 days of holidays and RTT 🌴

• Annual Holidays Bonus ✈️

• International environment 🌍