🧰Who are we? 

Wakam is a B2B2C insurance company that creates white-label insurance solutions via its Play&Plug® technology platform for more than 80 partners. We provide most of our insurance products through API, and hosts white label insurance solutions via our Play&Plug technology platform. With a footprint spanning 32 countries, Wakam is the European leader in digital and embedded insurance. Strongly committed to social responsibility, Wakam is a mission-driven company dedicated to “enabling transparent and impactful insurance".

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🚀 About the Team

Join Wakam's Claims Squad – International. The team manages claims for programs operated under Freedom of Services across Europe, in partnership with BPOs (claims management delegates). Our mission: ensure rigorous, compliant, and customer-focused claims handling, while securing technical results.

🎯 The Mission

Manage a portfolio of bodily injury and property damage claims (amicable & litigation) across multiple countries, oversee and challenge key actions carried out by our BPOs, and contribute to the launch of new international partnerships.

✏️ Your Responsibilities

• Assess, reserve, and monitor the technical costs of international claims files.
• Analyse and apply relevant legal, case law, and contractual rules.
• Manage claims amicably and through litigation (strategy, negotiation, follow-up).
• Oversee compensation of victims and/or third-party payers.
• Exercise recovery rights (amicable/judicial) in line with Wakam's interests.

Provide support in relation to our BPOs (delegated management):

• Validate financial actions outside delegated authority (reserves, settlement offers/agreements).
• Monitor compliance with delegated processes and handling instructions; escalate deviations and follow up on action plans

✨ Who You Are

• Professional English (mandatory) required; another European language is a plus.
• Solid experience in international claims management (bodily injury and/or property damage), in an insurance company, brokerage, or BPO.
• Strong command of litigation, technical reserves, and recovery actions.
• Culture of control and compliance, focus on technical results and service quality.
• Strong analytical skills, rigour, autonomy, excellent negotiation and communication abilities.
• Enjoy cross-functional collaboration (BPOs, Legal, Compliance, Audit, Finance, Partner Network).

✨ AI

At Wakam, AI and automation are part of everyday work. We're looking for curious and open-minded profiles, ready to use these tools to:

• Streamline workflows,
• Automate repetitive tasks,
• Enrich analysis and decision-making.

You don't need to be an expert: adaptability and willingness to learn come first. We'll support your upskilling to build the transparent and impactful insurance of tomorrow. 

💥 Why Join Wakam?

• Permanent contract within a fast-growing European insurtech.
• International scope with direct impact on technical performance.
• Cross-functional exposure (BPOs, Partner Audit, Legal/Compliance, Finance).
• Demanding & supportive environment, ownership culture and continuous improvement.
• Modern tools, evolving data/AI approaches and processes.
• Full remote possible anywhere in France only.

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🏆 Hiring Process

1. Interview with our Talent Acquisition Partner
2. Interview with the International Claims Manager
3. Interview with our People Partner

Ready to shape the future of insurance with us? Apply now! 🙌

AI-Assisted Interview Process Policy | Notion