Kpler

The international is part of Kpler's DNA. Individuals from 50 nationalities, across age groups and backgrounds, work from a dozen hubs worldwide. Each of them is motivated by the company’s mission, and shares a common set of values:

• Humility: Always place the interests of the collective before your own
• Respect and Care for People: Make every person feel comfortable in their own beliefs, decisions, and perspectives
• Taking Responsibility: Always take ownership of your actions
• Acting with Integrity: Be honest and transparent in all your dealings
• Be Bold: Push the boundaries in order to improve and grow

Kpler's mission is to facilitate sustainable and efficient trade to meet the changing needs of our world. As an engineering group, we facilitate our customers through our market-leading software solutions that are robust, reliable, and scalable. Our core values are autonomy, mastery, and purpose.

As an engineering organization, we promote the “build it, you run it” model for service ownership to ensure teams are fully autonomous and self-contained. We believe in using the best tools for the job, and our stack includes Kafka, Kubernetes, Python, Typescript, Postgres, and a range of AWS services.

The product team is in charge of understanding the customer's needs and working with the engineering, data operations, and data science team to transform those needs into value products. By scoping key workflows, features and designing those products. The team also works closely with commercial teams, to make sure we deliver the highest value and customer/user experience to our customers. The product team is expert in the various business lines we operate in, we are bold but humble, we challenge ourselves and are extremely collaborative and focus on our users.

Customer Success is a client-facing team spread across 7 locations globally that helps users understand how to get the most out of the Kpler data and applications.With a holistic approach and lots of teamwork, CS engages with clients from the very early stages of the commercial relationship.

Given the width and depth of what Kpler offers today, CSMs are never alone when it comes to making clients successful: we’re quick to understand which resources are best suited to help clients and no day goes by without liaising with our colleagues in Product, Commercial, Support, and other teams. Cooperation, empathy and ownership are some of the qualities shared by Kplerian CSMs.

Some of the tasks we’re responsible for are client onboardings & trainings, feeding back client needs to Product, ensuring new features are adopted, and more generally, ensuring all clients see value in Kpler.