We are looking for talented people who are willing to build the most amazing shopping experience for consumers while keeping growing their own skills and expertise.

As a Customer Care Expert, your mission will be to deliver great customer service to our users and lead impactful projects by improving our processes within the Care team.

Customer Care - 70% of the time

• You provide best-in-class quality of service in French and English, by answering our users’ tickets, and making sure our users feel listened to and happy
• You know our products very well and can spot any bugs or irrelevancy and are able to report them efficiently to our Tech team
• You ensure that we have pixel-perfect documentation for the use of our users and team members

Project Management - 30%

• Lead impactful projects to improve processes within the Care team
• Participate in cross-team projects to better efficiency across the company

• Build expertise to become the referent in one of the following topics:

  • Affiliation
  • Bank
  • Product
  • Data
  • Knowledge Management
  • Outsourcing Management

• You have experience in customer service
• You have successfully led or participated in Care or cross-team projects
• You speak fluently both French and English, and could beat Molière and Jane Austen at a spelling contest
• You are a problem-solver
• You pay attention to details and could find a needle in a haystack
• You deeply care about others and are eager to teach them what you know