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Gorgias
Gorgias

Engineering Manager, Core

Zmluva na dobu neurčitú
Paris
Plat: Neuvedené
Žiadna práca na diaľku
skúsenosti: > 3 roky

Gorgias
Gorgias

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Meet Gorgias, the customer service platform that’s designed for ecommerce merchants, and built to support all the tools in their stack. Our product unifies support over email, live chat, voice, Facebook, Instagram, Twitter, and SMS in one feed to help our merchants provide exceptional customer experiences at scale on Shopify, BigCommerce, and Magento.

In Gorgias, every incoming support ticket displays customer info such as order and conversation history, giving agents the context they need to provide the fast support customers expect. Plus, support teams can work more efficiently by easily viewing, tagging, and prioritizing every open ticket across all their support channels.

We even process these tickets with our proprietary machine learning algorithms, and can deflect up to a third of repetitive merchant tickets without human interaction, through our Automation Add-on. Everything we do is for our customers, and we’re currently serving over 10,000+ e-commerce merchants, including Steve Madden, Timbuk2, Decathlon, and Sports Illustrated. They love us for our innovative product, our focus on their ecommerce needs, and, of course, our lightning-fast customer service response times.

We raised our $25 million Series B round in December 2020 and our $30 million Series C round this year. In between, we more than doubled in size in every meaningful way: annual recurring revenue, the size of our customer base, and the size of our Gorgias team, for starters. We’re still growing fast and looking for new teammates who want to grow with us.

Join our team for the opportunity to:

👩🏼‍💻Work with smart, passionate people every day

💪 Get extreme ownership over your work and results

🧠 Be treated like the expert you are

About the Core Engineering Team

  • The team is responsible for maintaining the core features of the product, the web browser application, mobile application and the APIs used by the the two and our customers. 
  • Your work will have a direct impact on our customers, empowering them to to deliver a better support experience to their own clients. Be that through the optimisations we do on the app by making things smoother and faster or through the constant flow of new functionalities to meet our customer needs.
  • The backend code is mostly written in Python3 and runs using Flask (REST API) and Celery for all background work. The state is stored in PostgreSQL and RabbitMQ for async tasks with Redis for ephemeral storage, and finally, everything runs on top of Kubernetes.
  • The team is currently composed of 4 Front-End Engineers, 2 Full-Stack Engineers, 1 Back-End Engineer and one tech lead.

    • What You'll Do

  • Work closely with senior management and product team on setting team goals and delivering them on time
  • Partner with senior engineers to drive good practices around code quality, reliability, monitoring, and security
  • Grow your team by hiring new team members, depending on the need and the development strategy
  • You're expected to manage a team of up to 10 engineers, so there not a lot of time to do IC work involved, but having the ability to dive into details from time to time is a great skill to have

    • Who You Are

  • 3+ years of experience managing a back-end team of engineers working on high-traffic web apps with a dynamic language such as Python or JS.
  • 3+ years of experience working with large RDMS or document databases.
  • You are passionate about learning, and want to help us learn too.
  • You care about working on applications that are putting the customer needs first.
  • You are comfortable communicating with other technical teams and management to collect requirements, describe software product features, demo work in progress and provide project updates.
  • You have the drive and focus to get challenging projects over the finish line, and you are comfortable advocating for what you need to do your best work.
  • You thrive in a fast-paced environment.

    • Company Perks and Benefits

  • 💰Competitive salary & equity (90th percentile of the market worldwide)
  • 🏖 5 weeks of vacation
  • 🍼Paid parental leave
  • 💻Latest MacBook Pro or equivalent
  • 🩺Complimentary private health insurance (we use Alan)
  • 🚊50% of public transportation reimbursed (Vélib, Navigo, etc.)
  • 🍴Personal credit card to buy lunches during the week (we use Swile)
  • 💆Get up to $700 to set up your workstation at home (working from home should feel breezy)
  • 📚Get up to $2000 of learning material (includes books, courses, training sessions, etc.)
  • 😍 Every quarter we organize a company-wide summit to discuss where we're going and strengthen the social bonds (once traveling is safe, we'll transform these summits into offsites!)

    • Engineering Team Culture

    Getting Stuff Done, Ownership, Team Work, Excellence, and Agility.

    You should join us if you want to ship stuff fast without scarifying quality. We've put great importance on testing our code, cleaning it, treating errors first, and features later.

    We also value growth and ownership. People make mistakes. We learn from them to avoid them in the future. We cannot achieve excellence if there are no bumps in the road.

    Why join us?

    🚀 We're among the fastest-growing startups in the eCommerce ecosystem

    🦄 We've built an extremely efficient go-to-market engine

    🥇 Work with a talented team you'll learn a lot from

    🙏 Join a company where automation, good & clean data are core beliefs shared by all

    More cool things to know about Gorgias... 😁

    • Raised our Series A for $14M in 2019: TechCrunch Article ←

    • Raised our Series B for $25M in 2020: TechCrunch Article ←

    • Raised our Series C for $30M in 2022: TechCrunch Article ←

    • We went from 0 to 8000 merchants using our platform every day from 2016 to 2021

    • We have a 4.8 rating on Glassdoor

    • What our customers are saying: apps.shopify.com/helpdesk#reviews

    • Our software stack: stackshare.io/gorgias

    • Other positions: jobs.lever.co/gorgias

    Discover Gorgias Platform here: https://www.youtube.com/watch?v=4sLFpe-xbhk

    Learn about our compensation policy here: https://www.gorgias.com/blog/international-saas-salary-calculator

    Gorgias ensures equal employment opportunity without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, veteran status, or any other characteristic protected by law.

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