You will work with our customers and other Forest Admin teams (CS, Product, Sales, etc.) to help deliver the best Customer Experience.

• Managing and resolving questions and support issues raised by our Customers, with a high degree of technical complexity.
• Creating technical content to demonstrate best practices and how-to examples (e.g. sample apps, code snippets, documentation, videos, etc.)
• If there are technical limitations in Forest Admin that need solving via code (e.g. a bug, a missing feature, etc.), you are encouraged to build elegant technical solution based on our framework
• Gather customer feedbacks and improve the product based on experiments with customers
• Thinking and building the upcoming Forest Admin features

• Experience in developing, releasing, and maintaining web and native applications within a mature team.
• A strong knowledge of at least one Javascript front-end web framework
• Knowledge about at least one cloud platform (Kubernetes, AWS..)
• Solid understanding of web technologies
• Passion about writing high-quality, maintainable and robust code
• Ability to work with Git
• A good culture fit (passionate - reliable - straightforward)
• Hacker spirit: you love technical challenges, to prototype and to find creative ways to solve problems in the shortest timeframe.
• Doer DNA: “Tomorrow” is not part of your vocabulary. You get shit done and hate procrastination.
• Product Lover: you thrive for well designed UX and always focus on customers needs
• Fluent in both French and English, with excellent verbal and written skills
• Excellent client contact skills, ability to remain calm and composed when dealing with tough customer situations

Why you should apply?

• Opportunity to take part in the creation of a new class of SaaS products
• Stimulating experience with a high diversity of subjects (technical, product)
• Exciting time to join a fast paced startup
• Competitive salary
• Strong company values and team ethos
• Cool roof-top offices located in the center of Paris (75009)
• Great team events

Learn more about our culture
The Lumberjacks’ Code of Honor
Hiring is a two-way street