JOB DESCRIPTION

As part of the Data Science and Client Services team, you work closely with the project and engineering teams to move the data projects of our customers forward, provide excellent support to our customers.

On a daily basis, your missions can be:

• Analyze issues raised by customers, provide resolution and / or escalate to Product and Engineering Team,
• Track Customer Satisfaction KPIs and propose actions for KPIs improvement,
• Release notes and user guide redaction and validation,
• Work with product, software engineering and customer success teams to implement Quality Assurance (QA) best practices,
• Increase level of quality of various projects deliverables (UI / UX / App’s features),
• Run test campaigns.

PROFILE

You like challenge and adventure and are looking for an experience in a dynamic start-up working in an innovative and demanding industrial context. You are autonomous and flexible, enjoy learning as much as doing, and know how to communicate your ideas.

The following skills are appreciated:

• Education level: Currently pursuing a Master of Science/Engineering degree.
• Strong written and verbal communications skills and the ability to interact with people at all levels.
• Understands Software Development Life Cycle.
• Ability to work independently and collaboratively in a fast-paced and dynamic Agile environment.
• Analytical and problem-solving skills.
• Attention to detail is a must.
• Proficient with standard PC applications (e.g., Windows, Word, Excel, Google suite, etc.).
• Good understanding of databases.
• Knowledge in programming/DevOps (Python, Docker, Kubernetes).
• Good level in English.

COMPENSATIONS AND BENEFITS

• Competitive salary based on your profile and experience.
• You will work independently in a team with strong technical skills.
• You will work in a quiet and pleasant environment in the center of Bordeaux
• You are joining a company where kindness and respect allow everyone to realize their full potential.