Senior IT Technologist
Edwards Lifesciences

Edwards Lifesciences

Senior IT Technologist

Spoločnosť

Edwards Lifesciences

Edwards Lifesciences

  • Zdravie
  • Od 250 do 2000 zamestnancov

Pracovná ponuka

Senior IT Technologist

Táto pozícia bola obsadená!

Who are they?

Edwards Lifesciences is the global leader of patient-focused medical innovations for structural heart disease and critical care monitoring. They are driven by a passion for patients, dedicated to improving, enhancing and saving their lives.

There are more than 300 employees in the Prague business center, and more than 14,000 globally. The Edwards Prague office has a broad range of regional and global roles. The employee population in the Prague office is very diverse with more than 30 nationalities represented, therefore, English is the language spoken by all.

Joining Edwards means innovating, pushing boundaries and being creative while always putting patients first. It means solving challenges with colleagues who share a sense of urgency, optimism, and enthusiasm, colleagues who are focused on testing their limits and taking ownership. And it means that employees are empowered to get the job done by taking charge of their work, health and career.

Edwards Lifesciences
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Job description

Edwards Lifesciences is looking for a Senior IT Technologist to provide on-site IT related Hardware support in the installation, integration, and maintenance of computing devices.

Key Responsibilities:

  • Troubleshoot and repair hardware and/or software for desktops, laptops, peripheral equipment, and other IT related hardware (Tier 2/3)
  • Configure and manage customer workstation, portable computing devices and peripherals (Following defined imaging and deployment processes)
  • Perform daily support (moves, adds, changes, etc.) for desktops, laptops, peripheral equipment, and other IT related hardware (ex. VOIP Phones, A/V support as applicable for your region, etc.)
  • Define Lifecycle upgrade requirements and other IT project support needs involving IT Technicians/Technologists
  • Coordinate activities with third party vendors as needed (Order fulfillment, Warrantees, Project Needs, Vendor relations / feedback, and so forth)
  • Define / audit standard tools and process for managing assets physically and electronically
  • Manage priorities based on Service requests and incident tickets while regularly updating tickets to reflect work performed
  • Provide appropriate visibility of costs related to service requests and comply to approval requirements
  • Manage assets including physical and electronic identification and control; assist in answering Help Desk Calls from Users on an as needed basis; Assist the business with tablet and mobile device support to meet operational / business needs

What is it like to work at Edwards Lifesciences in the Czech Republic?

As a global leader in patient-focused medical innovations, we offer rewarding opportunities and exciting challenges in a truly international, dynamic and friendly work environment.

We are committed to fostering a diverse and inclusive work environment where all employees can grow, personally and professionally. To achieve this, we offer on-the-job development, training opportunities and the support and guidance provided by dedicated employee groups (the Edwards Network of Women, Edwards Foundation charity team, sustainability activities, and others).

Edwards Lifesciences in the Czech Republic also offers the following benefits:

  • Competitive Compensation and Benefits package
  • Flexible working hours, remote working
  • Pension Plan Risk Life Insurance
  • Virtual Medical Clinic (online access to healthcare)
  • Meal Benefits
  • Service Awards
  • Enhanced Sick Leave Benefits
  • Flexible Benefit Plan (Cafeteria)
  • Employee Stock Purchase Program
  • Employee Assistance Program
  • Comprehensive Wellness Program including onsite gym, Yoga, Pilates or SM System classes, massages, fresh fruit in the office, healthy lifestyle workshops, educational events, charity activities and much more.

Benefits are regulated by an internal policy which contains the full details regarding the entitlement and conditions for the benefits. Benefits policy and components may vary by location.

Preferred experience

Education and Experience:

  • Bachelor’s Degree and min 3 years of experience in IT hardware/software experience required, fluent English is a must
  • Proficient in Windows, Microsoft Office and ability to manage users and PC’s using Active Directory is required
  • Ability to perform IT hardware and software diagnostics and repairs (Laptops, desktops, mobile computing devices, peripherals, IP Phones, handheld scanners, etc.)
  • Ability to configure, use and maintain CISCO IP Phones is required
  • Using PC Images to configure computers for deployment / redeployment required
  • Experience using Help Desk ticketing software to manage service tickets
  • Strong organization, time management and interpersonal skills are essential
  • High level of professionalism during interactions with customers and vendors is required
Edwards Lifesciences

Edwards Lifesciences

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