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Technical Customer Support - Paris, France

Zmluva na dobu neurčitú
Paris
Plat: Neuvedené
Niekoľko dní doma
skúsenosti: > 1 rok
Vzdelanie: 3-ročné vysokoškolské štúdium

Diabolocom
Diabolocom

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Pozícia

Popis pracovnej ponuky

We are looking for a passionate and talented Technical Customer Support to join a multicultural team (including French, Russian and Romanian) and help us tackle ambitious technical challenges.

As a member of a young and ambitious technical team, you will have the following missions:

  • Handling of support tickets at level 1 and 2 (by phone, ticketing tool)
  • Analysis, classification and prioritization of tickets
  • Direct resolution of classic cases (templated responses, redirection to FAQ)
  • Pre-analysis of technical tickets through available logs, database, and diagnostic tools
  • Escalation of qualified issues to level 3 when necessary
  • Resolution follow-up with clients, in sync with the Product and Tech teams
  • Maintenance of our knowledge base and documentation

Preferované skúsenosti

You will show off the following skills:

  • Great sense of service
  • Curiosity and autonomy
  • Excellent oral and written communication skills in French and in English

Big plus:

  • Fluency in German, Spanish or Italian
  • Deeper knowledge of web technologies (Browsers internals and development tools, JSON/Rest, HTML/Javascript, programming language)

Why join us:

  • We offer a multicultural environment with teams in 5 countries across Europe (and expanding)
  • We offer opportunities to learn and grow
  • We are at a pivotal stage in our development with a significant acceleration of our growth
  • We are located in the very center of Paris, 100m from the Opera

Náborový proces

  • Call with Jade, our Talent Acquisition Manager
  • Technical exercice
  • Visio with Marwa, our Head of Support
  • On-site interview with David, our COO

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