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Customer Support Representative (Italian speaker) - Paris, France

Zmluva na dobu neurčitú
Paris
Plat: Neuvedené
Žiadna práca na diaľku
skúsenosti: > 6 mesiacov
Vzdelanie: 3-ročné vysokoškolské štúdium

Diabolocom
Diabolocom

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Pozícia

Popis pracovnej ponuky

Who we are looking for:
In order to accelerate our growth, we are looking for an Italian-speaking Support Representative based in Paris.

What you will do:
You will be responsible for supporting our customers in the use of our solution:

  • Management of support tickets at level 1 and 2 (by email, phone, ticketing tool)
  • Qualification and analysis of incidents raised by customers
  • Direct resolution of tickets whenever possible
  • Escalation of issues to the Project and Technical teams for level 3 handling
  • Maintenance of our knowledge base
  • Training of our customers

Preferované skúsenosti

Why we want you:

  • Knowledge of fundamental concepts of web technologies (HMTL, Javascript, CSS, Web servers, Networks)
  • Experience with SQL querying
  • Proven ability to diagnose complex issues through a methodical approach
  • Curiosity and autonomy
  • Great sense of service
  • Excellent oral and written communication skills in Italian and in English

Big plus:

  • Deeper knowledge of web technologies (Browsers internals and development tools, JSON/Rest, HTML/Javascript, programming language)
  • Ideally a first experience in technical support and user assistance

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