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Customer Success Manager - FMCG/CPG -Remote East Coast USA

Zmluva na dobu neurčitú
Myrtle Point
Plat: Neuvedené
Žiadna práca na diaľku

NielsenIQ Group incl Data Impact and GFK
NielsenIQ Group incl Data Impact and GFK

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Pozícia

Popis pracovnej ponuky

Under the responsibility of the Customer Success Director you will join our growing US team to manage our portfolio of clients.

  • Onboard and train clients on the tool
  • Analyze data to improve customer experience
  • Handle and resolve customer requests, problems and complaints
  • Maintain ongoing customer relationships
  • Network to identify new needs from our customers and potential business growth
  • Minimize customer churn
  • Participate in events and forums

#LI-DAIM

About NielsenIQ

NielsenIQ is a global measurement and data analytics company providing the most complete and trusted view of consumers and markets in 90 countries covering 90% of the world’s population. Focusing on consumer-packaged goods manufacturers and FMCG and retailers, we enable customers to defy what’s possible. How? We combine unparalleled datasets, pioneering technology, and the industry’s top talent to create insights that unlock innovation. Join us and change the landscape.

Learn more at: www.niq.com

Want to keep up with our latest updates? Follow us on: LinkedIn | Instagram | Twitter | Facebook

Our commitment to Diversity, Equity, and Inclusion

NielsenIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us.

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.

Learn more about how we are driving diversity and inclusion in everything we do by visiting the NielsenIQ News Center: https://nielseniq.com/global/en/news-center/diversity-inclusion/


Preferované skúsenosti

  • 1 to 3 years proven experience as an Account Manager or other commercial position (Category Manager, Trade manager, e-commerce …) for an FMCG manufacturer
  • Autonomous, looking for new challenges and accompanying the exploding e-commerce market is a real motivation for you
  • Highly organised and able to multi-task
  • Passion for service and customer satisfaction
  • You are structured and analytical
  • You have excellent communication skills
  • Ability to work in a dynamic and fast-moving team
  • Willingness to travel (post-Covid)
  • Dutch or other European language would be appreciated but not mandatory

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