→ Your mission

You will lead Community Experience for Hospitality in France, that is to say onboarding of self-employed professionals, and care for both self-employed professionals and Businesses.

You will have a key role in the success of Brigad by delivering a high quality of experience at scale, and making your team members succeed and grow.

→ Your responsibilities

• Management : Onboard newcomers and coach them until they become rockstars. Make a team of 6 to 10 people succeed and grow.
• Operational performance & ownership : own and monitor operational performance and user satisfaction regarding onboarding and care. Organise ownership of processes and tools within your team.
• Cross team project : work with other teams to optimise processes and deliver a high quality of experience to our users at scale.

If you have…

• Once a manager, always a manager
• User centric, experience in Community Experience/Customer Success
• Knowledge of Customer Relationship Management practice and tools. A good command of Zendesk and Hubspot is a strong plus
• A highly positive and contagious energy!
• Native French is essential, a good level of English is also required

… Then apply quickly! We look forward to meeting you! Here are all the other advantages by joining us

🏢Beautiful offices in the heart of Paris (Sentier)
🎉 Off-site events and regular afterworks
👫A young and innovative team
💸An attractive and uncapped package
🍕Restaurant tickets on your Swile card (4,25€ per day worked)
🚉 50% coverage of your transport tickets
⚕️The Alan mutual fund 100% supported by Brigad
🏋 50% reimbursement of your Gymlib subscription
💻 A Macbook Pro
🏠 Possibility of remote
📈 Coaching sessions in 1:1 every week / Regular Manager Training
🇬🇧 Weekly English and French lessons
☮︎ A caring environment with very low turnover (Glassdoor rating: 4.7/5)
🍳Discover the Brigad experience by putting yourself in the shoes of one of our users for a day

Brigad guarantees equal opportunities to all candidates. Each application received is put into consideration regardless of ethnic and racial origin, opinions, beliefs, gender, sexual orientation, health or handicap.

Brigad’s fundamental values guide us each day in order to tackle those challenges with consistency and build an extremely strong culture:

• Brave : Be bold and make courageous moves.
• Impact : Do things that make a real difference.
• Care : Pay attention to all the people around you.
• Enjoy : Love what you do and have fun