About BlaBlaCar
BlaBlaCar is the world’s leading community-based travel network, connecting over 100 million members across 22 countries looking to carpool or travel by bus. By sharing rides and filling empty seats on the road, our community avoids 1.6 million tons of CO2 emissions every year (as if Paris was free of road traffic for a year!)
We are a global and diverse team of 700+ people with 45+ nationalities, and headquartered in Paris. We’re constantly looking for new ways to leverage technology to create a more affordable, convenient, flexible and sustainable way to travel. And we are always on the lookout for people who care about making a positive impact.
Your Mission:
- Moderating member profiles and their content (vehicle pictures, trips, etc.)
- Answering member's messages in a timely manner
- Providing users with guidance and support through various channels (tickets, chat & phone) on a high-quality level (we offer a 100% response service)
- Overseeing the overall activity on our social media (Facebook, Instagram, Twitter, etc.) and maintaining dynamics within the Brazilian and Mexican community
- Gathering member's feedback and communicating it to the Tech Team so that they can improvise on the overall member experience
For this position, you will start working remotely from home with the possibility to come to the office in São Paulo when needed/wanted. We are also open to full remote candidates.
Your Qualifications:
Previous experiences in customer serviceExcellent communication skillsFluency in written and spoken Portuguese and EnglishAbility to prioritize busy workloads while fairly balance our business and member's needsStrong ability to work on his own while being dynamic, committed and open to a fast pace and changing environmentStrong knowledge of the internet ecosystemBe humble, structured, organized and motivated by innovationEnjoy working as a team-player and sharing and learning from othersYou have a results-driven and impact-oriented mindsetNice to have: A prior experience using the service as a driver and/or a passengerNice to have: Proficiency in written and spoken SpanishIf you don’t meet 100% of the qualifications outlined above, tell us why you’d still be a great fit for this role in your application!
What we have to offer:
🌎 An international environment: 45 nationalities across 5 countries: Brazil, France, Poland Spain, and Ukraine.💡 Opportunities to learn: 360 onboarding weeks, weekly team-all BlaBlaTalks to learn about what other teams are up to, International Weeks to mingle with other offices, regular Q&A sessions with our leadership, honest discussions about our company KPIs, ‘Fail, Learn, Succeed’ moments where we destigmatize and share moments of failure with others.🚀 Innovation: Coding Nights to pitch ideas outside our roadmap and make development dreams come true, weekly Product & Tech Demos and blogs to share engineering stories, access to top conferences across Europe.🌱 Impact: building a product that has a real impact on society and the environment, and sharing an office culture that prioritizes low-waste and eco-friendly practices.💜 People-first: wind down from work at our BlaBlaShows, BlaBlaBreak retreats, weekly breakfasts and afterworks (when the sanitary conditions permit it) or meme battles on Slack.🧭 Shared company principles that guide us in our everyday decision-making and bring us closer to our goal. Find out more about our BlaBlaPrinciples. Your Future Benefits:
We offer benefits that have a positive impact on you and our society, just like our product!We are flexible - We adapt to your needs:
🏠Full remote possible within your country of employment💵Home office financial support for equipment🚗Relocation package & visa supportWe are impactful - We shape our future together:
📈Equity for all program🌳Company events like the impact day & coding nights💻Learning possibilities through trainings, mentoring, internal development programs, and events.🚌Free carpooling and bus ridesWe care - We care about you and your needs:
👶1 month additional parental leave 100% paid🌴25 vacation days per year (min.)Of course we also cover the basics like transportation, healthcare, meal plan, etc.Interested in joining the ride? Here’s what your hiring journey will look like:
a 45-min video-call with one of our Talent Acquisition Managers, Alessandra to get to know you, understand your career expectations and answer your questionsa fully remote exercise to evaluate your technical skillsa 45-min video-call with our Associate Manager- Community Relations Brazil , Paula to discuss about your exercisea 45-min video-call with Erica , Community Relations Team Manager Brazil to discuss about your experience and profileBlaBlaCar is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
