To support Beamy’s growth, we are looking for a talented Client Success Director to take care of the client from the signing of the contract to the up/cross sell.

The Customer Success Director is an essential link in the success of our customer projects between the Ops team, the Sales team and the Product team.

Our clients are big accounts in industry, retail and banking/insurance. The people we work with are various, including operational people and C-levels from the following departments: CIO, Purchasing, DPO, CISO, Business Director.

Your missions will be the following:

Facilitate the adoption of the platform and ensure the industrialisation of our projects: By helping to put in place robust and scalable processes that highlight Beamy’s added value and facilitate the adoption of a complex IT solution for diverse users;

Acting as the link between the technical teams and the client and coordinating the implementation of the solution;

Delivering the best customer experience: ensuring an exceptional experience for our users from onboarding to support;

Leading steering committees: where you report on project activity and collect customer feedback;

Avoiding customer churn by developing a strong relationship, ensuring high usage rates and making Beamy a must-have for our customers;

Detecting up/cross sell opportunities for our customers. We have several ways to generate up-sell at Beamy: extend the contract on additional functional modules or extend the solution on a larger scope.

What we offer:

• A real entrepreneurial experience, within an early stage startup on the largest startup campus in the world (Station F)!
• A key position in our organisation and the opportunity to be a key player in Beamy’s transition to acceleration and scale;
• No micro-management, full ownership and strong autonomy
• A concrete mutual insurance (Alan) and meal vouchers (Swile);
• A close-knit and committed team that is not afraid of the cold;
• A competitive salary + BSPCE! 💰

• You have at least 4 years of experience in a Customer Success Manager or Account Manager role with major accounts in the SaaS world;
• You know how to transform an unhappy customer into a fully satisfied one;
• You are convinced of the impact and importance of data in your job;
• Pragmatic, analytical and rigorous, you are a “doer” who works quickly;
• Creative and ambitious, you are looking for an adventure by joining an early stage startup;
• You are looking to progress in contact with high-performing, committed and ambitious profiles.

• Introductory call with Romane, HR ;
• Introductory business call with Edouard, COO & co-founder;
• Case study and interview with Romane, HR ;
• Half-day immersion @ Station F ;
• Background check.