Job Purpose
The purpose of this new position is to lead the Digital (Client Group) support squad handled by a Center of Service (Capgemini) and make sure that the service delivered is at the expected level.
Key accountabilities
The Digital Support Analyst is required to provide support for Business teams in leading the dedicated support squads handling the corresponding applications :
Education- Engineering degree or equivalent in IT (Master)
Experience - Experience 2-3 years in application support for Digital applications/ First experience in web developement
Knowledge and skills- Fluent in English and French (written and oral)- Functional knowledge of the internal client(s) business- Proven ability to produce high quality documents (user guides, procedures)- SQL, VBA, Tableau, Python, RPA- ITIL methodology applied to support
Personal skills - Excellent written and oral communication skills- Excellent interpersonal skills- Proactivity, autonomy, dynamism, good organization, rigor- Customer oriented