Job description
To support Arianee’s expansion, we are looking for an ambitious and driven Account Manager (AM) who will be responsible for the development and growth of a dedicated portfolio of customer accounts.
The Account Manager will integrate a newly-created team, supporting the Account Director in creating the processes and workflows needed to provide our clients with the best experience possible, in order to foster loyalty and upsell. You will support and increase the growth of accounts by being a key party from project kick-off, and by developing end-to-end relationships with brands.

Responsabilities

• Manage a portfolio of accounts, ensuring project success from kick-off to go-live, and develop the relationship with our clients in-between projects - connecting with key business executives and stakeholders
• Make the customer experience as smooth as possible and optimize for customer happiness, retention and growth within your portfolio
• Develop action plans to expand our presence within the accounts by identifying and proposing expansion or upsell opportunities
• Inspire Customer Success across the Company: work closely with the Sales and Ops teams and other stakeholders in order to support growth
• Provide insights on customer journeys design and activation plans strategies
• Prepare client meetings and workshops
• Help build efficient processes and best practices as part of a growing team and company!
• Manage quarterly business reviews with the customers
• Maintain Arianee’s CRM up to date

Preferred experience

• 1-3 years of experience
• Business school background - Masters degree
• Marketing and business development
• Excellent communication and presentation skills
• Detail-oriented with excellent organizational and project management skills
• Relationship management including with C-level and executives, ability to get people on board through negotiation and consensus building
• Strong empathy for customers AND passion for revenue and growth
• English fluency
• You are resourceful and flexible, technologies and sectors you never dealt with are opportunities and not constraints
• You are a great listener, what matters the most to you is finding solutions to problems your team or customers have and told you about
• Knowledge of the web3 ecosystem is a plus
• Previous experience in fashion or luxury industry is a plus

• Call with HR Manager to validate your needs & skills match with Arianee’s needs
• Case Study (work from home)
• Interview with Account Director
• Interview with CRO
• Interview with outside team members (Fit)