We are looking for an amazing Customer Success Manager to join our second-stage rocket ship! 🚀
As a Customer Success Manager, you’ll play a key role in developing a positive customer experience by building long-lasting relationships and supporting brand loyalty. This position will ultimately report to the Head of Customer Success based in Brussels
Location: San Francisco Bay Area
Start date: ASAP
Your missions:
1. Ensure North American-based customer's satisfaction with our ASO tool & services
- Provide best-in-class onboarding for new business/enterprise customers in order to build a positive user experience,
- Establish trusted expert relationships with customers by conducting regular calls or follow-ups,
- Assess customer requirements, solve problems, anticipate future needs,
- Achieve annual renewal, upselling revenue targets, and prevent churn,
- Build a strong ASO community based in North America by promoting and advocating AppTweak during mobile events and conferences.
2. Cross-team work:
- Collaborate with the Product team: make sure that the latest customer improvement requests are transferred, continuously work on improving our products and services,
- Collaborate with the ASO Expert team: sell ASO Managed Services and align with the ASO Experts to make sure the projects delivered are matching your client’s expectations,
- Work hand in hand with the Sales and Marketing teams to ensure a smooth customer experience from the very beginning of their journey.
What we expect from you:
Must-have:
Nice-to-have:
What’s in it for you:
We care about you:
An inspiring environment:
Please note you will need a US valid visa/work permit to be eligible for the role.
Who are we?
AppTweak is the leading App Store Optimization (ASO) tool - think SEO but then for the app stores. AppTweak empowers 1,800+ mobile leaders - such as Amazon, Jam City, Yelp, and Adobe - to grow their apps and games with actionable insights in a simple interface.
Launched in 2014, AppTweak has grown to a team of more than 75 people with offices in Brussels, San Francisco, Tokyo and Bengaluru. In the last 4 years, AppTweak grew its revenue by 500%. AppTweak has been awarded the “Best ASO Tool” by the App Growth Awards community and was recognized as the 6th Fastest-Growing Technology Company in Deloitte Belgium’s Fast 50 competition. In April 2021, we raised a $22 million investment in series B funding. We’re gearing up for fast growth and are looking for ambitious individuals to join our team!