Alma originally started out by serving Small and Medium Businesses (<1M€ turnover) and today 80% of our merchants still come from this segment. It is a strategic segment for Alma (and the small clients of today are also the big clients of tomorrow), thus, we need to maximize the volumes to make it a key performance driver in the long run.
The CSS team (3 people today) has a strong mission to boost the business of a large pool of merchants while ensuring their satisfaction & loyalty. Thanks to prioritization criteria, the CSS will manage upsell opportunities by providing business support to some merchants and driving negotiations to make others stay.
On a daily basis, the CSS will jump on calls (& write emails), present business reviews, and highly collaborate with other teams (product, finance, risk & support) to constantly improve our solution and delight a long tail of merchants.
Operations Team, Product Team, Sales Team, Risk Team, Marketing Team
Interactions with SMB merchants on a daily basis
among covered merchants
#LI-RE1
Tieto spoločnosti tiež prijímajú pracovníkov na pozíciu "{profesia}".
Zobraziť všetky pracovné ponuky