Our Technical Support Team is growing!
Many of our incoming requests are related to the integration between the external ATS of some of our clients and our products. To help our Product Managers and the developers, those tasks could be handled by the Technical Support Team… And that’s why we need you!

Ensuring that job offers coming from external sources are of great quality to enhance the experience of both our customers and our users is key to improve our clients satisfaction!
As a Senior Support engineer, you will mainly deal with requests related to the integrations with our third party providers: configuring new ones by using the dedicated APIs for instance, discussing technical requirements with the clients, making sure the integration work and providing support fo existing integrations… You’ll be our Master of integrations!

You will work closely with the developers and Paul, the product manager in charge of the Jobs Importer project. And along with the Technical Support team growth, you will work with other Technical Support Engineers to make sure the integration topics can be tackled anytime :)

In addition, since integrations requests are only part of our incoming tickets, as a member of the Technical Support Team, you will help us make sure other incoming tickets are answered when integrations are under control.

What will you do ?

As an Integration Technical Support Engineer, your tasks will be to

• Build and maintain new integrations,
• Answer internal questions about integrations,
• Maintain partnerships,
• Contribute to integration processes and best practices improvement,
• Troubleshoot technical problems from incoming tickets,
• Provide workarounds,
• Reproduce bugs on your test environment and escalate to R&D,
• Make sure bugs fixed are really fixed in production (never trust a ticket marked as Done without checking yourself),
• Create internal & external documentation to improve the quality of our service,
• You might also be client-facing, for technical discovery & solutioning when complex use-cases arise with external tools and providers

Who are you ?

• You are fluent in both French and English,
• You have more than 5 years of experience in Technical Support (at least level 1 and level 2),
• You can handle situations where clients are frustrated,
• You know how to be client-facing (for pre-sales solution exploration, initial post-sales call or follow-up calls)
• You are well at ease with concepts like APIs, JSON and XML,
• Parsing, Mapping and Scrapping are familiar concepts to you,
• You already have an experience with a ticketing system (Jira, Zendesk, Freshdesk…),
• You know how to prioritize,
• You like answering questions and can always find a way to make it work,
• You are efficient at multitasking,
• You are autonomous but also a team player.