Solution Engineer

Welcome to the Jungle is the experience at work expert.

With articles, videos, podcasts, newsletters, our media explores the world of work, sharing first-hand advice from experts, managers and people going through the same experiences as you to help you navigate your career.

Our job board showcases the detailed profiles of over 4500 companies that give candidates a way to get to the heart of what companies do, what they stand for, and give them a taste of what it’s like to work for them. In other words, we curate job opportunities so that people can find more sustainable career paths in companies that are a good fit, and companies, the right platform to attract the people that will make them thrive.

Behind the scenes, we develop an ecosystem of HR tech products to help companies provide the best candidate and employee experience, such as Welcome Kit, a collaborative, easy to use ATS (Applicant Tracking System) that helps recruiting managers to provide the best candidate experience

Key figures:

+2,5M unique visitors per month
+1M of social media followers
+4 500 clients in France and Czech Republic
Series B Funding

Our Technical Support Team is growing!

As an Integrations Solutions Engineer you will play a key role at Welcome to the Jungle.

As a Solutions Engineer, you will mainly deal with requests related to the integrations with our third party providers: configuring new ones by using the dedicated APIs for instance, discussing technical requirements with the clients, making sure the integration works and providing support to existing integrations… You’ll be our Master of integrations!

You will work closely with the developers and Paul, Product Manager in charge of the project.

One more thing, you will monitor new providers on the market and check the feasibility to be integrated with them.

What will you do ?

As an Integrations Solutions Engineer, you will:

• Understand the customer need, build and maintain new integrations with our solution,
• Answer internal questions about integrations,
• Maintain partnerships,
• Be client-facing, for technical discovery & solutioning when complex use-cases arise with external tools and providers,
• Contribute to integration processes and best practices improvement,
• Troubleshoot technical problems from incoming tickets,
• Provide workarounds,
• Create internal & external documentation to improve the quality of our service.

• You are fluent in both French and English,
• You have more than 3 years of experience in a similar position,
• You can handle situations where clients are frustrated,
• You know how to be client-facing (for pre-sales solution exploration, initial post-sales call or follow-up calls)
• You are well at ease with concepts like APIs, JSON and XML,
• Parsing, Mapping and Scrapping are familiar concepts to you,
• You already have an experience with a ticketing system (Jira, Zendesk, Freshdesk…),
• You know how to prioritize,
• You like answering questions and can always find a way to make it work,
• You are efficient at multitasking,
• You are autonomous but also a team player.

Le CV n’est pas obligatoire si ton profil LinkedIn est à jour.

Étape 1 : phone screen de 45 minutes avec l’équipe Talent Acquisition
Étape 2 : échange avec notre Technical support manager et notre Head of QA + Test Technique + debrief test technique
Étape 3 : échange avec notre CTO
Étape 4 : échange avec notre DRH