Operations Manager (Customer Delivery)
Welcome to the Jungle

Welcome to the Jungle

Operations Manager (Customer Delivery)

  • CDI 
  • Début :  
  • Télétravail total possible
  • > 3 ans

L'entreprise

Welcome to the Jungle

Welcome to the Jungle

  • Média, Recrutement
  • Entre 50 et 250 salariés

Le poste

Operations Manager (Customer Delivery)

  • CDI 
  • Début :  
  • Télétravail total possible
  • > 3 ans

Who are they?

Welcome to the Jungle is the experience at work expert.

With articles, videos, podcasts, newsletters, our media explores the world of work, sharing first-hand advice from experts, managers and people going through the same experiences as you to help you navigate your career.

Our job board showcases the detailed profiles of over 4500 companies that give candidates a way to get to the heart of what companies do, what they stand for, and give them a taste of what it’s like to work for them. In other words, we curate job opportunities so that people can find more sustainable career paths in companies that are a good fit, and companies, the right platform to attract the people that will make them thrive.

Behind the scenes, we develop an ecosystem of HR tech products to help companies provide the best candidate and employee experience, such as Welcome Kit, a collaborative, easy to use ATS (Applicant Tracking System) that helps recruiting managers to provide the best candidate experience

Key figures:

+2,5M unique visitors per month
+1M of social media followers
+4 500 clients in France and Czech Republic
Series B Funding

Welcome to the Jungle
Want to know more about Welcome to the Jungle?Company culture, teams, technical stack, jobs... Let's go for an immersion!
Visit the profile

Job description

MAIN MISSION

As an Operations Manager, you will have a key role in the Customer Delivery team. The mission of this new team is to deliver our services to all our customers in the shortest possible time with the best experience possible.
Reporting directly to the Head of Customer and Production Delivery, you will be responsible for setting up the right processes and performance indicators for the team; you will be directly involved in building the Customer Delivery team.
You will be the point of reference on delivery issues and will work with all WTTJ teams.

MISSIONS

Tooling and process :

  • Implement, challenge and maintain robust and optimized processes for delivering our solutions to our customers
  • Ensure efficient tooling and process choices with the rest of our customer processes teams (business, marketing, product, customer care etc)
  • Support, onboard and train the customer delivery team on processes and tools
  • Ensure regular monitoring to guarantee continuous improvement of our operations

Performance :

  • Develop and monitor KPIs for the team
  • Produce accurate performance monitoring reports for the Customer Delivery team and WTTJ top management
  • Build activity forecasts models in order to anticipate the load for the team and the possible decisions
  • Analyze data and trends to be able to take strategic decisions

Organization and Strategy :

  • Act as a true strategic partner for the team in key decision making
  • Conducting ad-hoc analysis
  • Ensure the strategic planning of the team
  • Guarantee clear objectives for the team and ensure alignment with the rest of the company
  • Oversee, challenge and co-construct the team’s budget
  • Regularly monitor organizations, processes and trends in the field of onboarding and customer delivery in B2B SaaS

Preferred experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!
We invite you to apply if you are motivated and interested in this employment environment and if :

  • You have a strong analytical mindset and leverage data across all interactions
  • You are very comfortable in fast paced environments
  • You are concise, accurate and structured
  • You are action-driven and have a strong business and operational awareness
  • You are a team player and demonstrate good energy
  • You are at ease in english

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment process

  • Step 1: Visio interview with Faustine, Talent Acquisition Specialist (around 30 minutes)
  • Step 2 : Visio interview with Anne-Claire, Head of Customer and Production Delivery & Faustine, Talent Acquisition Specialist (around 45 minutes)
  • Step 3 : Visio interview with Adrien, Head of Sales (around 45 minutes)
  • Step 4 : Visio interview with Camille, General Manager (around 45 minutes)
Welcome to the Jungle

Welcome to the Jungle

Cette offre vous tente ?

Questions and answers about the offer
  • Ajouter aux favoris
  • Partager sur Twitter
  • Partager sur Facebook
  • Partager sur Linkedin

D'autres offres de Opérations

Ces offres peuvent vous intéresser !

Voir toutes les offres