Customer Delivery Specialist
Welcome to the Jungle

Welcome to the Jungle

Customer Delivery Specialist

  • CDD / Temporaire (4 à 6 mois)
  • Début :  
  • Paris
  • Télétravail partiel possible

L'entreprise

Welcome to the Jungle

Welcome to the Jungle

  • Média, Recrutement
  • Entre 250 et 2000 salariés

Le poste

Customer Delivery Specialist

  • CDD / Temporaire (4 à 6 mois)
  • Début :  
  • Paris
  • Télétravail partiel possible

Who are they?

Welcome to the Jungle is the experience at work expert.

With articles, videos, podcasts, newsletters, our media explores the world of work, sharing first-hand advice from experts, managers and people going through the same experiences as you to help you navigate your career.

Our job board showcases the detailed profiles of over 5000 companies that give candidates a way to get to the heart of what companies do, what they stand for, and give them a taste of what it’s like to work for them. In other words, we curate job opportunities so that people can find more sustainable career paths in companies that are a good fit, and companies, the right platform to attract the people that will make them thrive.

Behind the scenes, we develop an ecosystem of HR tech products to help companies provide the best candidate and employee experience, such as Welcome Kit, a collaborative, easy to use ATS (Applicant Tracking System) that helps recruiting managers to provide the best candidate experience

Key figures:

+2,5M unique visitors per month
+1M of social media followers
+5 000 clients in France and Czech Republic
Series B Funding

Welcome to the Jungle
Want to know more about Welcome to the Jungle?Company culture, teams, technical stack, jobs... Let's go for an immersion!
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Job description

MAIN MISSION

As a Customer Delivery Specialist, you will have the opportunity to contribute to the implementation of a new customer journey and you will also be a key point in the satisfaction of our customers.
Reporting to the Customer Delivery team, you will be specifically in charge of :

MISSIONS

  • Ensuring the smoothest customer journey experience from client signature to showcase delivery including coordination of stakeholders
  • Creating customer showcase and proposing the 1st version to the client
  • Set-uping customer account informations on their profile
  • Monitoring customer self-onboarding progress
  • Working closely with all teams involved in the customer experience (mainly our Account Manager and tech teams)
  • Ensuring maximum adoption and use of our product
  • Participating in the improvement of our customer processes

Preferred experience

At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!
We invite you to apply if you are motivated and interested in this employment environment and if :

  • You have a first experience in Customer Success, Onboarding and/or Account Management (internship and apprentice included)
  • You are empathetic and you know how to put yourself in the shoes of your customers: when it comes to providing a service to users and satisfying them, you are reactive
  • You have a passion for solving problems, you are comfortable with the unexpected
  • You know how to work independently and find solutions to the issues you encounter
  • You have very good interpersonal skills: your listening skills allow you to adapt to your interlocutors in all circumstances
  • You are at ease in English

Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.

Recruitment process

  • Step 1: Visio interview with Laurène, Talent Acquisition Apprentice (around 30 minutes)
  • Step 2 : Visio interview with Anne-Claire, Head of Customer and Production Delivery (around 45 minutes)
  • Step 3 : Visio interview with Margot, Team Leader Account Manager
  • Step 4 : Visio interview with Faustine, Talent Acquisition Specialist & Laurène (around 45 minutes)
Welcome to the Jungle

Welcome to the Jungle

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