As a talented and inspiring Care Agent Executive, you will join a 2-people team waiting for additional hands to handle & achieve a great mission : build a premium user experience.
Your main mission will be to ensure reactive and effective support to clients and users, coordinate with other teams (product, tech, operations) to solve problems, and facilitate the usage of our products (Welcome to the Jungle, Welcome Kit, Welcome Originals, and new ones launching soon).
Here’s a snapshot of your future missions:
At Welcome to the Jungle, we are all coming from (really) different backgrounds, that’s our main strength!
Our Care Agent Executive would be someone with:
In addition, the Care Agent Executive would have to present the following qualities and mindset:
Welcome to the Jungle aspires to promote a positive social impact. Its mission includes paying particularly close attention to fostering diversity, inclusion and equality within teams as well as within its community.
Step 1 : phone call with Auriane
Step 2 : interview with Ilaria & Marianne, Customer Care Specialists
Step 3 : Interview with Antoine-Benjamin, our CMO
Step 4 : interview with Camille, our General Manager
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