Introduction

Worldline is looking for a technically skilled R&D Engineer to join one of its Worldline LABS department, focussing on new Payment experiences. The Worldline LABS team provides cross-functional Research and Development activity for all business units on new scientific and technological advancements and their potential value for our Worldline products and offers. The LABS is made up of more than forty experts, spread over multiple sites in Europe. The department ensures a first level of technology monitoring and collaborates with academic labs, industrial partners, start-ups and Worldline business units on innovative projects at country or European level. The LABS members share their progress internally and externally (trade fairs, academic conferences, etc.), participate in various standardization initiatives and concretize their work with Proof of Concept demonstrators, position papers, videos, …

Context

Front end technologies are evolving and provide us with new channels to reach end-users. Services such as payment, after-sale, CRM, institutional services, have to be available through a wide range of interfaces (the Web, mobile phones & smart watches, kiosks, bots and smart speakers, connected cars, etc) and channels (social media, instant messaging, voice & chats).

In particular, the payment is impacted. The new payment customers journeys are not anymore limited to austere interface on POS or web page. Customers are willing to use their own devices, any time, any place: their biometric payment card in-store, their mobile phone during transportation, their bot at home, their car during travel. This trend is particularly true at COVID time. But they are also willing to have be proposed new thrilling experiences in store and expect all online services to be available seamlessly in store. In addition, Artificial Intelligence becomes a commodity in lots of domains, use-cases and business : now we need to apply it in all our new customer experiences!

In the “Worldline Labs - Customer and Payment eXperience” department, our aim is to improve customer journeys and more broadly all the digital experiences linked to payment and transactions, connecting online and offline world. We also are interested in new services in the context of B2B (in-store picking, services for retailers, etc).

Job

In the “Worldline Labs - Customer and Payment eXperience” department, our main mission is to IDENTIFY, EXPERIMENT AND HARVEST EMERGING TECHNOLOGIES AND USAGES TO SERVE SUSTAINABLE CUSTOMERS JOURNEYS. In detail, you’ll have to:

Define and identify which are the big challenges in front of Worldline and Worldline’s customers;
Technical & Scientific Watch: identify and benchmark new technologies that can improve/change the digital experience. These technologies can be provided by academics, startups, actual/new partners, open-source or our own development & idea;
Technical Labs and experimentation: in relation with our roadmap and challenges, we must challenge new technologies to learn, validate and share the potentials of these new technologies. Results of those experimentation have to be interpreted and shared with our colleagues;
Proof of Concept and demonstration to develop : technology is important but only useful with concrete Use Cases and usages. We have to develop some PoC and demonstration that combine tech & new uses. These PoC and demonstrations are booth mandatory to challenge our vision with customers and the market and to transform this vision into a business reality. This work is linked with all business unit in Worldline;
Pilot : when a PoC or a demonstration is available, if the market or clients are align with the interest, it’s essential to go to production : a Pilot with a customer and real end-users is a good way for that.
Transversal & external Communication: at each step, we must share our vision based on tech & scientific results, we must show and demonstrate innovative Use-Cases to internal business units and clients.

Experience and Skills

Expertise in Customer journey and User eXperience design
Really good understanding of Web & Mobile ecosystem(app, web, PWA…), new devices(smart speaker, smart display, connected car, …) and new digital channels of end-users interaction(conversational experience, social network, metaverse…)
Expertise in design & implementation phases of Proof of Concept and Demonstration of new Tech-Cases & Use-Cases
Being able to integrate in a team of other senior experts in their field
Be skilled in taking the lead in an R&D project, not only coordinating, but also coaching others (including students and interns) from your domain of expertise
Being able to define a vision and strategy for the LABS, in close collaboration with the other team members
Be able to collaborate with the start-up world as well as industrial partners
Good communication skills for internal and external dissemination of our advancements
Profil

We are looking for an R&D Engineer/Researcher, curious and passionate about innovation, technologies and new uses with strong interests in full end-to-end innovative services (from CX design to development of Tech Demonstrations including ergonomics, communication and user-tests).

Key in a successful R&D mission, is the ability to understand the business challenges, the agility to quickly grasp new technologies and to properly integrate the constraints of operational teams. The habit of interacting functionally in a network with multiple partners, the desire to find the right levers to promote your work and the perfect mastering of English are essential for this position.