Who we are

Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service.

After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of the platform, a subsidiary in the US and new business partnerships.

Do you want to join the adventure? Welcome aboard!

Our values

AMBITION // Shoot for the moon
PLEASURE // Spend good time all together
INTEGRITY // Be honest and transparent, always

Mission

We are looking for a B2B After-Sales Customer Care Agent to integrate a team Pre-Departure Customer Relations. You will :

- Provide after-sales customer support until departure on the trip and issue travel documents

- Send travel documents

- Provide a great support to our travel agency on after-sales and pre-departure requests

- Carry out the necessary checks before the processing of reservations by the Supplier Relations Team

- Ensure the follow-up of the files and the counter-proposals if necessary

Lets talk about you

 - You are fluent in English and French

- You are autonomous and a curious person

- You have excellent relationship skills

- You know how to prioritize and manage rush situations

- You like teamwork

- Travelling is also a passion for you !

Recruitment process 

- A Video-call with Amal, Talent Acquisition Manager, to better understand your career plan and your fit for the role at Worldia

- An Interview with Mariana, the Manager to create a strong alignment on what we'll be expected from you and help you project yourself within the team 

- A Video with David, the Head of Operations, to evaluate your skills and the way you operate