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Customer Success Manager

CDI
Paris
Salaire : Non spécifié
Début : 22 août 2020
Télétravail non autorisé

Wiztrust
Wiztrust

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Le poste

Descriptif du poste

If “the Customer is King”… Wiztopic is his Kingdom… and you can be a Guardian of the Kingdom !!!

Our Customer Success team has a major key role at Wiztopic : advising and guiding our customers, ensuring they are making the best use possible of Wiztopic.

You’ll work closely with Communication Directors to discover their needs and challenges and then coach them on the best ways to use Wiztopic to solve them.

Your responsibilities :

  • Analyse the use of our clients, you will set up KPIs and the followed actions with sales and technical teams
  • Ensure the growth of our users by being proactive and by implementing tools and appropriate processes
  • Train our customers and ensure their self-sufficiency with Wiztopic during their onboarding stages
  • Be an expert of our solution towards the communication directors of big corporations (especially MNC)
  • Conceive new features according to the needs of our future clients

Values you’ll get by working with us :

  • Quality time with C-levels clients
  • Autonomy and freedom in action with client and team
  • Innovation : you will work closely with our technical team and create the best innovative solutions
  • Good career opportuniy : as a team leader, you are inspiring

What will we expecting from you :

  • Good mood and team spirit
  • Good understanding of communication/PR issues
  • Autonomy and agility

Profil recherché

Your profile :

  • Bachelor / Master degree in business, communication
  • 3 years of experience in communication agencies or communication department in big corporations
  • You know well the communication world
  • You are relationship-oriented, empathic, curious
  • You have good writing skills
  • You are native French and speak fluently English, another European language a plus

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