Wingly

Wingly

Customer Relations Manager (French Speaking)

  • Stage (5 à 6 mois)
  • Début :  
  • Salaire : €800 / mois
  • Paris
  • Télétravail ponctuel autorisé

La tribu

Wingly

Wingly

    Le poste

    Customer Relations Manager (French Speaking)

    • Stage (5 à 6 mois)
    • Début :  
    • Salaire : €800 / mois
    • Paris
    • Télétravail ponctuel autorisé

    Cette offre a été pourvue !

    About

    Wingly creates a unique access for the public to all private air services, enabling both people looking for experiences and regional air transport to find the right flight at the right price with a modern and efficient user experience. With a presence in 5 countries and more than 390,000 registered users, we are gearing up for the company’s next steps and preparing for the arrival of new models and new technologies to promote more sustainable aviation.

    Job description

    Who is the Customer Relations Manager France?

    One of the key assets to the Customer Relations Team, you will be in touch with Wingly passengers on a day to day basis and you will manage Wingly’s customer requests for our French speaking customers!

    Main role:

    • Be the first point of contact for passengers through our Email and phone support
    • Match Passengers with Pilots, help passengers to find the perfect flight and to take-off
    • Improve passenger experience by collecting feedback and working closely with the dev team
    • Help convert cancelled bookings into accepted bookings

    Other missions of the Customer Relations Manager France :

    • Work with the Customer Relations team to set up common strategies
    • Work with the French Pilot Manager and marketing team
    • Work on marketing campaigns for passengers; emails, newsletters, translations
    • Work closely with the Customer Care Manager

    Preferred experience

    • Native French and Good English
    • Good communication skills : very good written skills, comfortable on phone
    • Solution oriented mindset and good organisation skills
    • You enjoy working and speaking with people
    • Strong interest in the start-up world
    • Multitasker, motivated, ability to work well alone and with others
    • Customer Support experience is a big plus
    • Being passionate about aviation is a big plus

    Recruitment process

    Why join Wingly?

    Wingly is an international team of 25 people who are passionate about aviation and who are promoters of the collaborative economy. Joining us means living the start-up experience at its best. We work hard, but also enjoy our team activities such as afterworks and even flights aboard light aircraft and helicopters. Our headquarters are located in the heart of Paris.

    Recruitment Process:

    • Video Call with the Customer Care Manager
    • Video Call/ In Person meeting with the founder of Wingly

    Meet the team

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    Questions and answers about the offer
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