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Technical Support Manager

CDI
Levallois-Perret
Salaire : Non spécifié
Début : 02 janvier 2022
Télétravail fréquent
Expérience : > 2 ans

Weborama
Weborama

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Le poste

Descriptif du poste

The Technical Support Manager is a technical expert for our Data Management Platform product and Contextual Solutions, and will manage all internal ( Business Units from the group ) requests.
Part of Weborama Product Team and closely working with R&D team, the technical support manager is central within the organisation, delivering fast and high quality service.

Mission

  • Ensure treatment, diagnosis and resolution of Level 1 and 2 incidents
  • Manage Customer tickets and query to solve them, provide work-around and/or escalate to R&D
  • Provide R&D team with high quality analysis of the requests
  • Develop Quality procedures / Support management within the organization =
  • -> Create Documentations ( FAQ / One Sheeter .. )
  • -> Participate in QA / functional Tests

Profil recherché

Required Skills

  • 2/3 years experience in AdTech/MarTech or Data Solutions support
  • Digital / Data Marketing Industry knowledge
  • Excellent English written communication skills, good oral communication skills and the ability to present a positive and confident attitude ( FR,ES,NL,IT,RU, PT, US )
  • Client relationship & Customer service minded
  • Serious Technical Interests , being sensitive and interested in the Web technologies, its industry and the uses.

Additional Skills

Technical Skills in following areas are a plus :

  • Knowledge of how the Internet works (HTTP and DNS).
  • Knowledge of web programming (HTML, javascript … )
  • Knowledge of SQL
  • APIs ( REST / SOAP )
  • GoogleCloud / BigQuery
  • Command Lines Tools = AWS CLI, gsutil …

Benefits

  • 🏝 25 paid leave days + 11 additional day off
  • 💭 regular internal seminar to share whats new on the market and at Weborama
  • 🧘 regular internal events on different topics : ecology, social, well-being, sport…
  • 🍻 afterwork and other events (French “music festival”, end of the year party, “galette des rois”…)
  • 🏢 new offices with balconies and a garden
  • 🎶 subscription to a music service or your choice
  • ☕️ free : hot and cold drinks, organic fruits, snacks…
  • 🍔 daily lunch pass of 10€
  • 🚆 50% of the public transportation fee
  • 🚲 financial help on ecological way of transportation
  • 🩺 healthcare subscription

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