As Partner Success Principal on Via’s team, you will build and maintain long-lasting relationships with current partners using Via’s range of TransitTech solutions. Our partners encompass public transit agencies, transport operators, corporations, universities, and other partners providers. You will be responsible to provide strategic insights on their operations, support them during different phases of their growth and be a sounding board in their operations decisions. You will be responsible for increasing partners’ satisfaction, platform usage, and retention of our clients by acting as their trusted advisor and as their voice to other parts of the organization. You will monitor the operations of our partners' deployments and play a key role in driving the continuous improvement and growth of their service, enabling Via to retain valued clients and drive long-term revenue growth.

What You'll Do:

• Act as a strategic consultant: monitor the service, collect Partner’s feedback, analyze data and provide insights on how to improve the efficiency and quality of their service
• Manage and develop client relationships with public sector transportation agencies and private sector transportation providers, translating a business agreement into a growing and successful on-demand transit system.
• Leveraging demand, usage, and other performance data harvested across multiple data tools, advise partners on all aspects of the service, including rider and driver acquisition and product enhancements.
• Work cross-functionally with internal teams to define, coordinate and oversee all logistical and technical aspects required to provide exceptional service to our clients.
• Become an expert on the Via platform and use this knowledge to distill client requests and turn them into an actual product and operational improvements.
• Promote best practices and new ways for clients to leverage our platform and solutions growing client usage and enabling customer success.
• Manage product expectations and development, working with our engineering team to distill requests and ideas into actionable next steps and technology features
• Stay informed on current events and trends involving clients, Via competitors and the mobility/transportation industry

Who You Are:

• 6+ years of relevant work experience in a client facing role; Customer Success/Account Management/Consulting experience in a software/SaaS environment preferred
• A strong executor: you are detail-oriented and get the job done
• Organized and independent; you’re both an individual contributor and a team player: people love working with you and for you
• Thrive in fast-paced environments, troubleshooting issues in real-time and overseeing multiple tasks simultaneously
• A savvy and tactful communicator with experience managing complex business relationships; you intuitively find the right tone and feel comfortable working with people from a wide range of backgrounds
• Enjoy travel and are excited by the dynamic and mobile nature of this position
• Bachelor’s Degree and a record of exceptional academic achievement

What Catches Our Eye:

• MBA
• Experience at a startup and/or in the mobility sector

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

With the addition of Remix into our portfolio, we created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves. We’re committed to building and nurturing a team as diverse as the communities we serve. Bringing transportation equity to the world begins with championing equal opportunity in our own offices. All backgrounds, identities, and voices are welcomed and celebrated here.

Ready to join the ride?