Field Operations Manager

CDD / Temporaire
Berlin
Salaire : Non spécifié
Télétravail non autorisé
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Via
Via

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Le poste

Descriptif du poste

Via is using technology to transform transportation around the world. From changing a single person’s daily commute to reducing humanity’s collective environmental footprint — we’ve got huge goals.

Via has partnered with 100+ cities and public transit agencies around the world to deploy our mobility technology. As a Field Operations Manager, you’ll be responsible for managing multiple services in Berlin (e.g. WirMobil, BVG Muva) using our innovative technology platform. You’ll manage daily operations while driving continuous improvement and growth of our services.

This role is also published as “Standortleitung”.

What You’ll Do:

  • Ensure operational excellence and an incredible customer experience
  • Oversee our daily operations in Berlin, acting as the contact person for our driving personnel and our partners
  • Analyze, interpret metrics/KPIs in order to identify possible inefficiencies and apply analysis to optimize operations.
  • Prioritize operational issues as the real-time point of contact and implement creative solutions to solve problems as they arise
  • Respond to driver feedback and live customer issues
  • Work collaboratively with a broad interdisciplinary team to scale operational processes, systems, and tools to drive rapid growth

Who You Are:

  • Team-focused: You enjoy working in a team and have experience in taking responsibility for employees
  • A self-starter: you take ownership of your work, are comfortable taking on a high level of responsibility, and able to adapt as conditions change
  • Data-driven: you use metrics to make decisions and set priorities
  • Empathetic and calm: you remain calm under stress and always find the right tone, whether in discussions with the management level of our partners or our drivers
  • Hands-on and motivated: Willing to contribute on projects of all types. Experienced in managing projects with multiple stakeholders or locations is a plus
  • Your German language skills are at least C1 level (fluent) and your English is at an advanced level
  • A valid driver's license in Germany, class B is desirable (but not a must-have)

What We Offer:

  • Joining a global employer with over 600 mobility deployments in 35+ countries
  • Becoming part of a company that was awarded for its commitment to social good
  • A Macbook as work laptop to enable you to have a smooth working day
  • Membership at Urban Sports Club
  • 30 vacation days a year
  • An international team, who stands for social impact. Meet our team: https://www.youtube.com/watch?v=gsu6tpuxDgQ
  • Salary Range: €40,000 - 60,000 per year. Final salary will be determined by the candidate’s experience, knowledge, and skills.

We’re Via, and we build technology that changes the way the world moves. We pioneered the TransitTech category to ensure that the future of transportation is shared, dynamic public mobility — the kind that reduces carbon emissions across congested cities, minimizes reliance on private cars, and provides everyone with accessible, efficient, and affordable ways of getting around.

We created the first end-to-end TransitTech solution for cities and transit agencies, offering world-class software, service design, and operational expertise to fundamentally improve the way the world moves.

Via was founded with the guiding principle that we go further when we go together. We are dedicated to building a diverse, inclusive and authentic workplace. If you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles. All backgrounds, identities, and voices are welcomed and celebrated at Via.

Ready to join the ride?

Via is an equal opportunity employer.

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