Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore, Ho Chi Minh and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.
Vestiaire Collective is looking for a VP Product Customer Experience & Operations based in Singapore.
About the role
In your scope you will build products and functionalities directly facing customers as well as used internally by VC teams to serve customers and manage operations, including the following areas
Partnering closely with business counterparts (Operations team) and with other product areas you will be responsible for key metrics such as customer retention, NPS, customer satisfaction and cost per order.
You will report to VC CPO and be a part of our product leadership team. You will lead a team of 4 product managers. You will work hand in hand with an engineering counterpart with whom you will jointly lead product development for the CX & Ops area. The role is ideally based in Singapore or Ho Chi Minh.
What you will be responsible for
What you bring to the table
We are looking for an established yet always curious product leader always on the outlook for combining customer and business impact.
Your specific skill and experiences will ideally include the following
What we offer
Vestiaire Collective is an equal opportunities employer
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