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Technical CRM Campaign Operator (HTML) - (F/M/D)

Autres
Paris
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 4 ans

Vestiaire Collective
Vestiaire Collective

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Le poste

Descriptif du poste

Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

Technical CRM Campaign Operator (HTML) - (F/M/D)

Permanent position, based in Paris

About the role

The CRM (Customer Relationship Management) team's main objective is to drive DAU (Daily ActiveUsers) and user engagement on all Vestiaire Collective platforms (Web, Android, iOS), through all available communication channels (email, push notification, SMS, in app messages, notification center).

We are also a true enabler to help all business owners of the company to reach their goals : user satisfaction (NPS), overall product consistency, commercial performance thanks to global or local animation.

You will be working in a very inspiring international environment, providing value to and getting feedback from all regions (Europe, America, Asia).

The CRM team is built around 3 main pillars: CRM Business (User journey, product features and transactional streams), CRM Data (Performance dashboards, users insights and segmentation) and CRM Tool.

We are looking for our new talent to be part of the CRM Tool : a result-driven Technical CRM Campaign developer, who will drive and execute the customer experience strategy at Vestiaire Collective.

You report directly to the CRM System & Tools manager.

What you’ll be doing

Collaboration and technical design

  • You will take part in all technical projects to optimize the efficiency of our ongoing/new processes
  • You will mainly collaborate with CRM business team to implement end to end campaigns (requirement - targeting - template - content customization)
  • You will also collaborate with external teams such as Data, Tech, Product.

Efficiency and scalability, while keeping it simple to operate

  • You will implement and improve solutions to give more autonomy to the CRM business team and regions.
  • You will always try to find some ways to automate our customized contents.

Referral

  • You will be an expert of our campaign automation tool (Braze) on all channels (email, push, in app, notification center and SMS)

Quality

  • Follow-up of bugs, testing & QA of key automated communications

Who you are

Experience

  • At least 4 years experience in a similar role + knowledge of CRM constraints and challenges

Mandatory expected skills

  • HTML and CSS adapted for email
  • English: good level (written & spoken)

If you have one of these extra assets, it’s even better :)

  • CRM Tool knowledge (Braze would be great)
  • Knowledge in Liquid (open-source template language)
  • Knowledge in Javascript

Mindset we’re searching for

  • Curious and eager to learn how to implement the best solutions.
  • Flexible ways of working: ability to work on several projects at the same time
  • Proactive, rigorous, details oriented
  • Excellent relational skills (many interlocutors to deal with)

What we offer

  • A meaningful job with an impact on the way people consume fashion and promote sustainability
  • The opportunity to do career defining work in a fast growing French-born scale up
  • Hybrid work schedule
  • The possibility to work as part of a global diverse team with more than 50 nationalities
  • 2 days to help Project - reinforcing your activist journey and volunteer for an association
  • Significant investment in your learning and growth
  • Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer

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