Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.
We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.
Technical CRM Campaign Operator (HTML) - (F/M/D)
Permanent position, based in Paris
About the role
The CRM (Customer Relationship Management) team's main objective is to drive DAU (Daily ActiveUsers) and user engagement on all Vestiaire Collective platforms (Web, Android, iOS), through all available communication channels (email, push notification, SMS, in app messages, notification center).
We are also a true enabler to help all business owners of the company to reach their goals : user satisfaction (NPS), overall product consistency, commercial performance thanks to global or local animation.
You will be working in a very inspiring international environment, providing value to and getting feedback from all regions (Europe, America, Asia).
The CRM team is built around 3 main pillars: CRM Business (User journey, product features and transactional streams), CRM Data (Performance dashboards, users insights and segmentation) and CRM Tool.
We are looking for our new talent to be part of the CRM Tool : a result-driven Technical CRM Campaign developer, who will drive and execute the customer experience strategy at Vestiaire Collective.
You report directly to the CRM System & Tools manager.
What you’ll be doing
Collaboration and technical design
Efficiency and scalability, while keeping it simple to operate
Referral
Quality
Who you are
Experience
Mandatory expected skills
If you have one of these extra assets, it’s even better :)
Mindset we’re searching for
What we offer
Vestiaire Collective is an equal opportunities employer