Vestiaire Collective is the leading global online marketplace for desirable pre-loved fashion. Our mission is to transform the fashion industry for a more sustainable future by empowering our community to promote the circular fashion movement. Vestiaire was founded in 2009 and is headquartered in Paris with offices in London, Berlin, New York, Singapore and Hong Kong and warehouses in Tourcoing (France), Crawley (UK), Hong Kong and New York.

We currently have a diverse global team of 800 employees representing more than 50 nationalities. Our values are community, activism, transparency, dedication and greatness. We are proud to be a BCorp.

IT Support Apprentice (F/M/D)

12 months apprenticeship (alternance - contrat d'apprentissage), based in Paris

About the role

Our Corporate IT team is responsible for providing the most robust, performing, secure, sustainable and carbon savvy IT infrastructure and experience to all Vestiaire Collective employees. Our corporate IT team also plays a critical role in some global initiatives that rely on IT infrastructure such as moving offices, setting up new warehouses, connecting new digital tools.
We are looking for an IT Specialist Apprentice to support our people and successfully achieve these missions.

What you’ll be doing

• Processing of internal client requests (changes, incidents)
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners
• Responding in a timely manner to service issues and requests
• Providing technical support across various departments and global locations
• Onboarding new employees on a regular basis
• Monitoring of critical IT systems and tools, ensuring high availability at all locations
• Stock management of laptops and peripherals
• Use and develop the knowledge base (Wiki)

Who You Are

• Currently preparing a degree (Bachelor, Licence or other)
• Operational English
• Mac OSx
• User Administration: Active Directory, Office365
• Support: Experience using a ticketing tool
• MDM: EndPoint/Intune. Mosyle for Mac is a plus
• Excellent interpersonal skills
• Excellent written and oral expression, you will be in direct contact with French and English speaking teams globally
• Customer service spirit
• Desire to work as a team
• Rigor, ability to organize.

Peferred rhythm: you will be able to be at the company for a full week or a full month at least.

What we offer

• A meaningful apprenticeship with an impact on the way people consume fashion and promote sustainability
• The opportunity to do career defining work in a fast growing French-born scale up
• The possibility to work as part of a global diverse team with more than 50 nationalities
• 2 days to help Project - reinforcing your activist journey and volunteer for an association
• Significant investment in your learning and growth
• Competitive compensation and benefits package

Vestiaire Collective is an equal opportunities employer