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Head of Managed Services

CDI
Toulouse
Salaire : Non spécifié
Télétravail non autorisé
Expérience : > 5 ans

Valiantys Group
Valiantys Group

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Le poste

Descriptif du poste

About Valiantys

Valiantys is the leading global consulting and services firm dedicated to Atlassian. We accelerate business transformation by digitising processes and modernising teamwork, using the best Agile methods and tools. Our Atlassian technical expertise is unparalleled and we support our customers across the entire spectrum of their projects on those platforms. Because teamwork requires more than just tools, we help them bridge the gap between their applications and strategic practices such as SAFe and ITIL. Over the last 15 years, we have helped in excess of 5,000 customers to achieve their desired business outcomes at a reduced time to value, through improved team collaboration. 

At Valiantys we talk straight, we share and take part, we are mindful of what matters, we make every interaction remarkable and we never stand still. If you think the 5 values sound familiar to you, we bet you will love working with us! 

Your assignment

Things you'll be working on 

We are looking for our Head of Managed Services to manage our Support and Hosting business unit for all countries where the group operates.

Reporting to our CTO and based in Toulouse, you will achieve your goals leading a multicultural and partly remote team across France, Canada, UK and India.

You will be responsible for the coordination of all managed services operations which means Atlassian application support and Valiantys Cloud Offering:

-       Drive client engagements & customer intimacy especially with key clients

-       Implement a scalable client strategy accommodating more than 200 engagements out of which 10% represent 80% of the business Lead service quality, continuous improvement & client satisfaction towards excellence

-       Manage our ISO27001 & ISO9001-certified ISMS

-       Ensure escalations are resolved positively

-       Manage the relationships with our suppliers (AWS, Orange Flexible Engine...) & subcontractors People management

-       Manage an internationally-distributed & growing team of 22 including 2 line managers Define & track the execution of the recruitment plan

-       Lead skills & career management in relation with the HR team

-       Strategy & development

-       Own the Managed Services P&L

-       Own the technical, commercial and marketing strategy for Managed Services

-       Partner with the marketing and sales team across regions to promote managed services (sales enablement, marketing campaigns, website...)

-       Ensure sales team receive a good level of pre-sales support

-       Report on KPIs and establish a more data-driven culture in the team 

This position asks prompt travels abroad.

What you need to be successful 

You hold a Master degree in Computer Science or I.T Management and have a proven first experience in Cloud/infrastructure and especially SaaS offerings and technical support management.

You speak French & English fluently, you will need it and we hold on it.

And you have... 

 

-       Significant experience leading large (>$1M/€+) applications managed services engagements for a service provider or a professional services company

-       Proven track record of year over year growth in Managed Services

-       Proven track record achieving a high service delivery quality and customer satisfaction results year over year

-       Proven excellence in Resource Optimization, Process Improvement Lead internationally-distributed teams (Recruitment, career development...)

-       Enterprise client management for large & international brands

-       Drive client communication with C-levels

-       Internal stakeholders communication

-       Work extensively with marketing/sales teams

-       Manage suppliers

-       Manage service level agreements with external clients

Why you should apply? 

People are our biggest asset and we work hard to make sure Valiantys is not only a great place to work but also provides a platform for you to grow.

Ownership. You will have a very strong influence on the strategy and will have ownership of your scope.

Training. We provide the time and budget to help you grow.

Flexibility. We understand life is about balance and we provide flexibility and support to help you achieve your life goals.

Salary & benefits: We reward our people well for their hard work plus we have an excellent benefits package.

- Generous lunch vouchers

- Free Comprehensive mutual health insurance

- Annual profit sharing

- Home Office Program

- Top spec machine as you prefer (MAC or PC)

- Games, free coffee, tea and fresh fruits because we care about your health!

Follow us on  LinkedInTwitterInstagram Youtube and Welcome to the Jungle

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