Uber Direct is a new business that focuses on last-mile delivery across all verticals - Online Food Delivery, Grocery, Retail, E-commerce - empowering merchants to deliver orders generated on their own channels (outside of Uber’s marketplaces) with the most convenient experience. Direct is rapidly growing the ways in which Uber connects the world. Even internally, Direct requires the organization to think creatively as we interact with and lead clients from different industries.

This role will be a part of the New Verticals team in France, but it’s going to be working very closely with the Central Uber Direct teams and cross-functional counterparts.

As Operations Manager for Uber Direct in France, you’ll support the team in driving and growing our last-mile delivery business and strategy in France. You’ll be responsible for developing data-driven insights, crafting strategies, and scaling impactful and innovative business initiatives.

This is particularly important as we venture into new business opportunities that require innovative approaches to our customers happiness and growth.

As a Uber Direct Ops Manager, be a strategic partner to the Uber Direct team, to support the growth of the France business:

• Monitor the activity & Analyze Data - With the help of Uber’s rich dataset, you will supervise market performance, understand our customers’ challenges and always look for ways to improve the operations. You will build analytical frameworks, operational models or dashboards to a close control and operation improvement as well as to report the Uber Direct France insights.
• Build & Optimize scalable Process & Tools - Create the relevant Uber Direct processes to ensure that we are seeking for the outstanding flawless operation and unit economics. Built the right tools for our teams in the field and for our customers to scale seamlessly. Working closely with the Central Operation and Commercial teams to improve both Merchants and Couriers (delivery person) experience!
• Interactions with Product teams: Maintain links between on-the-ground teams and our Product teams for everything we need to build on the Product front for our Direct business. Be the voice of the French market, helping to prioritize future application changes, and help launch all the new product features. You will also need to collaborate and lead projects involving cross-functional teams like Legal, Employment, Comms, ComOps, etc.
• Assisting AMs and Sales on strategic partnerships - Constantly seeking solutions for this new product. Your processes and projects will directly contribute to the business growth and to the satisfaction of our customers. Work hand in hand with the team members to support their merchants’ interactions (pitch, problem solving, business reviews, etc.)

Basic Qualifications

• 3 years of experience in Startup, Consulting, Operations Management, Logistics or other relevant experience
• Excellent Excel skills (Experience with SQL a plus, or comfortable learning and using new software tools)
• Analytical & critical thinking and experience with data-driven decision-making, ability to deal with data (reports, experiments, pricing models) and exercise good judgment in ambiguous circumstances and effectively communicating across a complementary team
• Proficiency in English and French